Customer Service Specialist - Remote Ready

TRU LEIGH RINGGOLD

Middle River, MD 667-***-**** *************@*****.***

Dedicated customer service professional with experience in high-volume call environments, retail support, and customer relations. Skilled at handling 100+ daily calls, resolving customer concerns, scheduling appointments, and maintaining accurate records using computer systems. Known for strong communication, problem-solving ability, and delivering positive customer experiences. Seeking a remote Customer Service Representative position.

PROFESSIONAL EXPERIENCE

Sales Associate / Call Center Representative

Heritage Honda – Bel Air, MD February 2024 – Present

Handle 100+ inbound and outbound customer calls daily.

Schedule service appointments and follow up with potential customers.

Use computer systems to update customer information and track leads.

Provide professional communication and resolve customer questions.

Support team goals through telemarketing and customer engagement.

Bakery Customer Service Associate

Wegmans – Abingdon, MD August 2021 – February 2024

Delivered excellent customer service in a fast-paced retail environment.

Assisted customers with orders, recommendations, and special requests.

Processed transactions and handled cash accurately using POS systems.

Maintained safety and cleanliness standards while operating equipment.

Cashier / Server Assistant

My Three Sons – Edgewood, MD September 2019 – August 2021

Handled cash transactions and POS system operations.

Assisted customers and resolved service concerns quickly.

Maintained clean, organized work areas to support team efficiency.

EDUCATION

High School Diploma – Edgewood High School, Edgewood, MD (May 2021)

SKILLS

Customer Service

Call Center Experience

Telemarketing

Email Customer Support

Computer Skills

Communication Skills

Phone Etiquette

Appointment Scheduling

Cash Handling

POS Systems

Attention to Detail

Time Management

Adaptability

Leadership

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