Results-Driven Customer Support Specialist with Sales Focus

Education

Bachelor of Arts, Arni University, Himachal Pradesh

Graduated with 6.5 CGPA

12th, NIOS, Delhi – 70%

10th, CBSE, Delhi – 70%

Employment History

iEnergizer IT Services Pvt. Ltd. ( T-Mobile), Noida Sales & Billing Customer Support Specialist

(August 2021 – February 2025)

Infoneoo ( Ultrahuman ), Bangalore

Technical Support & Sales Specialist

Skilled in Client Communication &

Escalation Handling

(April 2025 – November 2025)

Handled multiple live chats simultaneously while

maintaining a 100% quality score and high customer satisfaction.

Resolved technical, payment, and sales-related

queries with complete accuracy and professionalism along with troubleshooting if needed.

Processed payment updates, refunds, and account

changes efficiently for customers.

Coordinated product returns and logistics to ensure timely pickups and complaint-free resolutions.

Promoted product sales through offers, discounts

and coupons, consistently achieving sales targets. Delivered empathetic and personalized customer

support, enhancing overall user experience.

S H I W A N I

S I N G H

Result driven professional

with strong communication,

time management and

problem solving with multi-

tasking environment.

Leadership quality with

delivering complete

satisfaction on all assigned

tasks.

Location: Delhi, India

Phone: 704-***-****

Email: *********************@*****.***

Nationality: Indian

Date of Birth: 4 April 1997

Contact Details

Skills

Work efficiently with

deadlines

Leadership Skills

Conflict resolution

Decision making

Time management

Adaptability & ability to

multi-task

MS-Office

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