Flexible Operations Professional with Leadership Experience
Resume:
Adika Anderson
Jamaica, NY *****
**************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Production Manager
Healthy Brand Oil-Long Island City, NY
Present
· Bottle cooking oil and prepare for distribution
· Manage employees hours and job assignments
· Arrange orders and prepare for pick up
Food Delivery
Caviar Food Services-Brooklyn, NY
May 2019 to Present
· Take food orders and relay orders to kitchens or serving counters so they can be filled.
· Total checks, present them to customers, and accept payment for services.
· Deliver food to patrons on a timely manner.
Warehouse Associate
Healthy Brand Oil
· Bottle cooking oil and prepare for distribution
· Manage employees hours and job assignments
· Arrange orders and prepare for pick up
Food Delivery
Caviar Food Services-Brooklyn, NY
May 2019 to January 2020
· Take food orders and relay orders to kitchens or serving counters so they can be filled.
· Total checks, present them to customers, and accept payment for services.
· Deliver food to patrons on a timely manner.
Telephone Operator
Ast Fund Solutions-Brooklyn, NY
March 2019 to May 2019
· Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
· Perform clerical duties such as typing, proofreading, and sorting mail.
· Promote company products, services, and savings plans when appropriate.
· Update directory information.
· Keep records of calls placed and received, and of related toll charges. Sanitation
Gourmet Boutique-Queens, NY
December 2017 to April 2018
· Sanitize the equipment,clean entire facility,and take out and dispose of all garbage. Education
Criminal Justice
Berkeley College-Brooklyn, NY
May 2020
Upper secondary education
Business Management (Associate's degree)
Some college
High school diploma or GED
Skills
Staff training Distribution operations Task prioritization Warehouse distribution Food service management Decision making Outside sales Account management Marketing Customer relationship management Customer service Palletization Client relationship development SAP Team management Active learning Sales Sales strategy Culinary experience Crew management Weekend in-home care Computer literacy Warehouse experience Administrative experience Accounting Management Technical Proficiency Catering Complaint handling Customer service management Financial services 5G Windows Phone etiquette Customer support Order picker Office experience Leadership development Front desk Staffing management Power tools Typing Product management Packing Time management Client interaction via phone calls Google Docs Outdoor work Restaurant management Manufacturing General manager experience Retail industry sales team management Vendor relationship building Appointment scheduling Customer service problem-solving Cold calling Databases Procurement Microsoft Outlook Food safety management Microsoft PowerPoint Porter experience SAP Materials Management Restaurant experience Sales negotiation Managerial strategic planning Process improvement Quick service & fast food restaurant Assistant manager experience Productivity software Phone communication Retail sales Mentoring Micro soft Excel, Mirco soft word, Micro soft powerpoint Experience with individuals with substance use disorders Computer operation Experience with individuals with mental health conditions Hospitality Warehouse management system Call center experience Email outreach prospecting Training
& development Food & beverage industry Cross-selling Telemarketing Warehouse supervisor experience Forklift Microsoft Word General management Financial control management Customer inquiry handling Janitorial experience Microsoft Excel More than 8 years Call center customer service experience Record keeping Data collection Manufacturing facility Computer skills Closing sales Manufacturing company experience Substance abuse Sanitation procedures Food service inventory management Company guidelines standards in production Schedule management Distribution center supervision experience Heavy lifting Produce Store management Managing hospitality teams Internal hiring Food industry Clerical experience Motivational interviewing Bakery Mediation Business development Truck loading and unloading Objection handling (sales technique) Maintenance Microsoft Office Unloading Shift management Cooking Analysis skills Wine knowledge Custodial maintenance certificate Customer support experience within retail industry Operations management Customer communication Team motivation (leadership skill) Customer support experience within hospitality industry Customer site (as sales environment) Order fulfillment Evidence-based interventions in treatment planning Total calls (success metric) Dispatching Inventory control Retail management Team leadership Customer complaint resolution Retail sales transactions Warehouse management Canvassing Supervising experience Organizational skills Hospitality management Forecasting Team development Training Active listening Customer relationship building Hotel experience Proofreading Stakeholder relationship building Staff supervision Assembly Budget control Negotiation Attention to detail Telecommunication Leadership Customer satisfaction surveys Conducting sales calls Materials handling Client referrals Store opening/closing procedures
Languages
• English
Certifications and Licenses
CPR Certification
First Aid Certification
Certified Recovery Specialist
Electric Pallet Jack Certification
Pallet Jack Certification
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