IT Network & Helpdesk Specialist with Gap-Bridge Expertise

STEPHEN SCHNARE

619-***-**** **************@*****.*** Linkedin.com/in/Schnare San Diego, CA

Network Tech Support Engineer / Information Systems / Helpdesk Analyst Work Experience

IT Network Security Systems (12/2022 - Current)

GISWest.com San Diego CA

This has been an ongoing project, a full time with primary responsibilities on the domain, and hardware software supporting the network locally and remotely as its a hybrid role. Consulting and oversee end users, walkup drop-in visits, and scheduled appointments, managing inventory, maintaining computers integrity, connectivity, security for all end-points (laptops and phone and other third party devices). Day to day sys-ops; analyzing, troubleshooting issues; remote & local repairs for a multitude of hardware and software network issues. Change management, via creative thinking, troubleshoot network and connectivity. Inventory & asset management, software compliance, machine software audits, backup data integrity. Accountable for MicroSoft 0ffice Suite 0365 (MSTeams) including Intune company portal

(management and administration), JamF software deploy media room presentations, data-containers, hyper-servers on cloud-based infrastructure.

IT Support Systems Engineer (6 months contract – 08/22 –12/22) Allianz Global Investors, San Diego CA

Network systems analyst, troubleshooting issues; remote & local repairs for a multitude of hardware and software network issues, Citrix RDP, Accountable for MicroSoft 0ffice Suite 0365 including Intune company portal (management and administration), Teams, Skype, VPN support, Authenticator MFA, ServiceNow Zendesk help desk ticket system coordination to remedy issues, creative thinking, troubleshoot network and connectivity. Proficient in many other network software technologies.

• Local & remote support for end-users, using various network tools; strategic planning, thinking

• Completing help desk service and support desk, support, remote & desk walkup workbench visits

• Inventory & asset management, software compliance, machine software audits, backup data integrity

• Windows 10 & 11 OS imaging, application configuration, deployment via Active Directory, software license administration audit, and licenses administration, including malware, spyware, antivirus management across the entire networks devices. Used time management and scheduled appointments with MS Outlook calendar, escalate and supervised workflow processes of the entire corporation's network and infrastructure. Lab Systems Technician / Engineer 11/2021 – 5/2022 Halozyme Therapeutics, San Diego CA

Network systems analyst, troubleshooting issues; remote & local repairs for a multitude of hardware and software network issues, RDP, Accountable for MicroSoft 0ffice Suite 0365 including Intune company portal (management and administration), TeamViewer, RingCentral, LanSweeper, Druva, PaloAlto GlobalProtect VPN support, RemedyForce, Okta Admin MFA, SalesForce, Adobe Foresight & extremely proficient including malware, spyware, and antivirus management

& many other network and security patch management software technologies.

• Local & remote support for end-users, using various network tools; strategic planning, thinking

• Complete help desk service and support desk, support, remote & desk walkup visits

• Inventory & asset management, software compliance, machine software audits, Druva inSync Backup

• Windows10/11 OS imaging and machine deployment via Active Directory, VMWare, HyperV, RSA IG&L, SharePoint software registration and accountability logs and control incoming and outgoing ; onboarding & termination and training and instruction of employees including warranties.

LAB instrument installation and configuration of medical devices.

Installed printers, scanners, readers of all sorts in the designated clean room labs and clinics Systems Engineer & ITS Project Manager 3/2020 – 4/2021 Randall Lamb Associates, San Diego CA

• Troubleshooting all computer & network issues; remote & local repairs for a multitude of hard/ software network issues, remote support & walk up work bench, MS Teams, MS-0365, ConnectWise, Kaseya, CloudKey, Sophos, UniFi, Wasabi Cloud, Remedy & extremely proficient tech analytics.

• Local & remote support for end-users, using various network tools and strategic thinking

• CVoip Mozilla VPN & MFA support, remote & desk walkups, inventory software compliance, and machine software audits, Acronis Backup

Project Manager Systems Engineer 2016 – 2019

Deloitte, San Diego CA

• Utilized skillset on the network to support, and service nodes locally and remote network issues GoToAssist, Skype, and ServiceNow ticket systems & Connected Backups, and A/V displays projection.

• Inventory assets, software compliance, and machine software audits, and MFA's Network Engineer Support Technician 2016

SpectraForce & UPS, San Diego, CA

• Network support, help desk calls, & systems operations backups, software installs etc.

• Remotely provided solutions for commercial networks issues, used network tools

• Troubleshoot a series of computer and network issues; remotely RDP/VNC to machines

• Repaired a multitude of network and user issues remotely via GoToAssist, Bomgar, RDP Network Security Engineer 2015 – 2016

RSI Security, San Diego, CA

• Network security compliance, SCCM, SAAS, NAAS, & systems engineering, backups, software installs/updates, including subscription management, and sox compliance.

• Provide solutions for multiple network and user issues on a daily basis

• Troubleshoot laptop & network issues; remotely machine repairs via Zendesk, Bomgar, remote Configuration Technician 2014 - 2015

SmartDrive Systems, San Diego, CA

• Programming & configuration of special telematics GSM computers for the transport industry

• Sim cell chip provisioning and allocation for gsm/CDMA networks Rogers and T-Mobile

• SharePoint & Google Suite project management/forecasting: issue and case development

• Accurately prepare specific inventory orders for shipments to customers via Zendesk in the lab

• Cisco ops & network installs, administration of VOIP phones, including Jabber, Zoom, Tableau Project Managment & Network Engineer Tech Support 2011 - 2012 UCSD, San Diego, CA

• Network installs, configurations, monitoring, maintenance, of the Windows/Mac/Apple

• Troubleshoot Zendesk help-desk tickets, fix network hardware & software security of Medical devices

• 600 node Student computer lab support via small IT support tech team use ConnectWise

• Managing and leading the network rollout team to deploy all new rack, network nodes, printers, peripherals via Zendesk, ServiceNow, Service, monitor, SCCM, tickets for CVC Thorton Scripps Mercy Network Engineer /administration Point of Sale Project Manage 2010 Goodwill, San Diego, CA

• Managed IT team for a project management POS rollout/deployment/installation/configured

• Directly responsible for rack & installs printers, servers, switches, firewalls, Cisco blades

• Point of Sale (POS) Windows ECRS and VOIP admin the platform, manage, maintain, troubleshoot vpn, Cruise Ships - Data Systems Manager / Computer Officer / Telecom Engineering Princess & Celebrity Cruises – onboard 6 ships: 2004 – 2009 Ports of call from the Mediterranean, gulf of Russia & Finland to the Amazon river in Brazil Helpdesk support & troubleshoot via Zendesk tickets, managed 400 endpoint shipboard network LAN,VPN, Micros Radio Frequency experience. CBAN/IMMERSAT/GIS/GPS/POS/WLAN/WWLAN,wireless technologies. including the satellite data & connectivity & telecom break/fix, medical devices onboard, and internet café Datacenter ops rack builds, backups Education

University of Victoria (UVIC), Health Information Science, Victoria, BC Canada 2002 Two more years towards a second degree of a (BASC) in health science and informatics British Columbia Institute of Technology (BCIT), Burnaby, BC Canada 1999 Bachelor’s Degree Computer Science (BASC), Network systems program; MCSE, Certification A+

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