Executive Leader: Scalable Real Estate Operations

Gwen Neumann

*** ********** *****, *********, ** 76092 949-***-**** ***********@*****.*** Executive Leader

Culture-driven, results-oriented operations executive with 25+ years of experience building and scaling real estate operating platforms. Recognized for developing high-performing teams, aligning strategy with execution, and creating infrastructure necessary for sustainable growth. I specialize in transforming complex portfolios into streamlined, scalable operations. I specialize in transforming complex portfolios into streamlined, scalable, operations. My background spans enterprise operations, organizational design, KPI architecture, financial performance, and cross functional leadership across both single-family portfolios. Known as a "Culture Carrier," I believe operational excellence starts with people.

Experience

EXECUTIVE VICE PRESIDENT, PROPERTY MANAGEMENT EVERGREEN RESIDENTIAL DECEMBER 2022– PRESENT

· Built and scaled the property management division from inception to more than 25,000 single-family homes, $4B in Assets under management, establishing the operational foundation for long-term growth.

· Provided executive leadership over organizational strategy, operational performance, and enterprise-wide initiatives, aligning people, process and technology with business objectives.

· Recruited, developed, and retained 130+ high-performing team members, cultivating a strong leadership pipeline and scalable organizational structure.

· Led client and investor relationship strategy, fostering strong partnership through transparency, performance accountability, and consistent communication.

· Established comprehensive KPI and performance management frameworks aligning sales execution, growth targets, and incentive compensations with overall business strategy. · Directed third-party vendor strategy and partnerships to improve operational efficiency, reduce costs, and enhance scalability across the platform.

· Drove data-based executive decision-making through advanced performance analytics, trend analytics, and forward-looking forecasting.

· Provided executive oversight of the Housing Choice Voucher (HCV/Section 8) Program, ensuring organizational compliance with HUD regulations, operational excellence and elevating participant and landlord engagement

VICE PRESIDENT, PROPERTY MANAGEMENT TRICON

RESIDENTIAL OCTOBER 2020 – DECEMBER 2022

Successfully managed a portfolio of over 10,000 homes consisting of both Multi Family and Single Family homes in the state of Texas. Positively lead a team of over 180 associates with direct supervision of two corporate offices inDallas and Houston,while working remotely inAustin,TX.Directoversight of financial reporting, training and team development, market strategies, revenue growth and planning, transitions and due diligence,policy and procedure development, annual budget approvals and was a superb culture carrier.

· Exceeding financial results YOY NOI growth for multi-family portfolio of 15.7%, YTD renewal growth 13.3% and new lease growth of 8.8%, while maintaining a 95.1% occupancy.

· Successfully transitioned twenty-three multi-family communities transitioned to Tricon Residential, ten of which are in Texas,

· Oversaw the process from acquisition of a single-family home, to scoping of the home, make ready/renovations, to marketing and leasing of the home, leading all teams to one common goal, providing an exceptional resident experience, unlocking life’s potential. REGIONAL MANAGER, PROPERTY MANAGEMENT BELL PARTNERS JANUARY 2017 – OCTOBER 2020

Established credibility and trust with owners and stakeholders through transparency and effective communication. Successfully managing a portfolio of up to 2,200 units (9 communities in CA and TX) through servant leadership, positive motivation, strong business acumen and favorable financial performance.

· Exceeded financial goals of favorable YOY NOI growth at all communities between 1.3% to 6.5% for 2019.

· Outperformed expectations receiving five company awards: Acquisition of the year, Top property of the year, Top community recommendation (2 communities) and Top overall Management Satisfaction.

· Successfully oversaw three acquisitions in California while working remotely in Texas. · Created thoughtful annual budgets for both operations and capital expenditures. · Oversaw multiple managers providing guidance on operating and financial situations. · Developed a strong leadership team by promoting six internal associates and successfully recruiting others to join the team.

· Key player in implementing core values which have led to exceptional customer service with residents, vendors, and associates.

· Implemented emergency staged plans for COVID-19 pandemic successfully. DIRECTOR, OPERATIONS DEVELOPMENT IRVINE COMPANY

MAY 2004 – JANUARY 2017

I completed 13 years on a career path with Irvine Company. Positions held grew in complexity and expanded experience and knowledge of the real estate development industry.

· Created high level property management budgets for new development, reinvestment, and redevelopment.

· Implemented programming for new communities including staffing plans, leasing office design, amenity and security locations through the community, package locker locations and quantities, preferred wi-fi zones.

· Installed Parcel Pending Lockers at over sixty-five communities – managing budgets, design, installation planning, and training,

· Led leasing office conversions where leasing offices were converted to amenity spaces. · Marketing development for new lease up communities – 2D/3D floor plans, site maps, building flythrough’s,photo realistic renderings, and animations.

· Worked with Operations in pre-leasing activities for new development including temporary leasing locations, design, city presentations and permitting as well as market window strategy, · Oversaw many luxury communities ranging from 196-1308 apartment homes. Held the title of General Manager and was responsible for exceptional customer service, high occupancy levels, resident retention, marketing strategies, budget forecasting, revenue management, social Page 2

media/metrics, public relations, building aesthetics, landscape walks, event planning and monthly reporting to the president.

Education

B.S. IN BUSINESS MANAGEMENT JUNE 1999 OREGON STATE UNIVERSITY, CORVALLIS, OREGON

Accomplishments and Awards

· 2025-Led the operational integration of a 21,000-home single-family portfolio within a 30-day transition window, establishing processes, aligning teams, and ensuring uninterrupted operations that protected asset performance and achieved organizational objectives (Single-family)

· 2023-Spearheaded the transition of 23 multi-family communities to Tricon Residential, including 10 in Texas, delivering full operational alignment, on-time execution, and a seamless experience for residents, partners, and internal stakeholders.

· Regional Manager of the Year2019 – OverallCustomer Satisfaction – Bell Partners, INC.

(Multi-family) · Regional Manager of the Year 2018 – Over Community Recommendation – Bell Partners, Inc. (Multi family)

· General Manager of the Year 2012 – Irvine Company Apartment Communities (Multi-family) · Gateway Apartment Homes (1,308 apartments) – Received Highest Occupancy and Highest Revenue Awards (Multi-family)

· Torrey Villas (473 apartments) – Received Rehab of the Year and Highest Rent Growth Awards

(Multi family)

· Estancia Apartment Homes (388 apartments) – Received COE Saving Award

(Multi-family)

References

· Upon Request

Page 3

Contact this candidate