Customer Care
Resume:
Nicole Doran
Versatile And Marketable
Philadelphia, PA 19130
***********@***********.***
Professional Summary
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Direct Care Worker
Help at Home-Philadelphia, PA
February 2024 to October 2025
• Case by case basis (at times, will be in between clients/ schedule may be per diem)
• Maintain good/reliable work ethic
• Assist patients with daily tasks (bathing/hygienic needs, transferring, transporting, travel to appointments/meetings-as needed.)
• Medication- schedule/administered.
• Schedule/keep track of daily tasks, meal prep, prescription pickup/delivery, grocery accommodations, etc.
• Maintain clear/concise communications with Supervisor/Office personnel.
• Maintain patient records for other care personnel/family members, as needed.
• Light duty cooking, cleaning, activities, etc.
General Laborer
Synergy Staffing, Inc.-York, PA
May 2023 to February 2024
• Bickel’s Food Warehouse
• Various duties.
• Picker/Packer
• Janitorial
Painter/Laborer
Private Employer (Floyd Lebo)-York, PA
October 2023 to December 2023
• Part time/Side Job
• Travel locally painting houses.
• Prep/Clean up work sites.
• Keep track of clients’ information and work orders.
• Rent trucks (for company).
• Obtain materials/supplies from local hardware stores.
• Private Employer.
• Independent Contractor.
• Fulfill work orders for Sherman Properties and private property owners. Maintenance
Ollies Distribution Center-York, PA
October 2022 to February 2023
• Painting of building and office areas.
• Various duties.
Cafe Associate
Sam's Club-York, PA
November 2021 to July 2022
• Performed customer service tasks
• Worked as a cashier
• Maintained inventory
• Organized inventory into appropriate areas
• Trained incoming associates.
• Cooked/Prepared food according to regulations.
• Kept clean working environment.
• Established good connections with members.
Cell Operator
Syncreon-York-PA
August 2021 to November 2021
Manufacturing/Production. Putting together motorcycles. Contracted under Harley Davidson. Machine Operator
Meiji Stauffers-York, PA
May 2021 to August 2021
• Fixed/troubleshooted packaging machines.
• Kept log of quality food and packaging checks in software.
• Monitored machine speeds.
• Kept log of materials used by Packers.
• Other duties per company needs.
• Manufacturing/Production
Mail Sorter/Machine Operator
OSM Worldwide (via Staffmark)-York, PA
May 2020 to May 2021
• Domestic/International delivery.
• Fixed and tracked damaged parcels.
• Scanned/tracked parcels through machinery.
• Temporary position through a temp. agency (Staffmark-Emigsville, PA).
• Company contracted through postal service. (USPS)
• Followed USPS guidelines.
• Covid-19 closures.
• Prepared packages for transfer/delivery.
• Use of computers (Processing Dept.)
• Promoted to Machine Tech Lead.
• Production/Manufacturing
Administrative Assistant
Absolute Fitness Solutions, Inc.-York, PA
January 2019 to September 2019
• Kept office/ common areas tidy.
• Greeted guests/ clients (offered refreshments, assisted with questions or concerns, etc.)
• Filed paperwork/documents/mail (intake/ outtake).
• Scheduled pick-up/ processed shipping and payments for packages/ orders.
• Google Calendar/ Asana-Scheduled appts., meetings, work orders, etc.
• Browsed resumes/ Scheduled interviews of potential candidates for open positions.
• Ordered supplies for warehouse/ office.
• Email, phone services, messaging, facsimile, created time cards, etc.
• Software knowledge: Quickbooks, Corrigo, Asana, PowerPoint, Excel, all Microsoft Windows applications.
• Requirements of position.
• Relocated to Florida. Gave one month notice. Recruited and trained replacement.
• Given letter of recommendation from owner.
Recruiter
AIL Insurance-Lanham, MD
September 2017 to April 2018
• Reviewed resumes of potential candidates for positions within the company.
• Conducted phone interviews/scheduled meetings between the candidate and the director of the agency.
• Appointment scheduler for agents.
• Bookkeeping for agents.
Collections Accountant (Violations)
Pennsylvania Turnpike Commission (TranScore)-Harrisburg, PA June 2016 to August 2017
• Trained personnel to work within the violations dept.
• Diffused irate customers.
• Updated spreadsheets with payments made to past due accounts.
• Reported to the Violations Supervisor/Met quotas.
• Processed all payments (cash, check, credit cards, debit, money orders)
• Bookkeeping
• Conversed with attorneys/clients regarding credit removals upon payment.
• Processed death certificates (where applicable)
• Informed potential customers of the benefits of obtaining an EZ Pass account.
• Received a promotion/three raises.
• General Ledger Reconciliation
EVS Tech
Pinnacle Health-Harrisburg, PA
May 2015 to June 2016
Maintained the overall cleanliness and sanitation of the hospital.
● Operated floor buffers/shampooing machines.
● Reported to Sanitation Manager on duty.
● Safely used industrial cleaners and properly utilized chemicals.
● Refilled/stocked supplies needed.
● Conversed with patients and help to assist nursing desk associates with request of patients. Education
Science (AS) (Associate)
Community College of Philadelphia-Philadelphia, PA November 2025 to Present
Google Cybersecurity IT Specialist (Certificate)
Coursera-Google-Remote
January 2025 to Present
Paralegal Studies (Certification)
ICDC College-Remote
January 2016 to December 2017
Upper secondary education
Skills
Billing Pre-cooking preparation Meal preparation Safety standards in production Research Attention to detail Guest services Microsoft Excel Accounts Payable Basic math Phone communication Marketing Computer operation Cleaning Home health Materials handling Food handling Environmental Services Food Preparation Experience (10+ years) Accounts Receivable Restaurant experience (10+ years) Filing Client interaction via phone calls Google Docs Cooking Intuit Corrigo (1 year) Asana (1 year) Hospitality Experience (1 year) Microsoft Outlook Schedule Management Sales Computer skills Food Service (10+ years) Payroll Bookkeeping
(4 years) Organizational skills Solution development Knife skills Mobile devices Microsoft Word Administrative experience Intuit Quickbooks Caregiving Microsoft Powerpoint Gmail Interviewing Legal Research Appointment scheduling Project Scheduling Written communication Communications (10+ years) Customer Service
(10+ years) Customer support ticket management Financial Statement Preparation Data entry Machine operation Bilingual-Intermediate (Spanish-speaking) Account Reconciliation Accounting Working with children Warehouse experience Multi-line phone systems Time management Food hygiene Forklift Languages
• Spanish
• Bilingual
Certifications and Licenses
Paralegal Certificate
Driver's License
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