Administrative Operations Specialist with 10+ Years Experience
Resume:
Christina Perez-Repko
Peoria, AZ *****
********@*****.***
Professional Summary
Dynamic administrative professional with over 10 years of experience in office management, customer service, and team leadership. Skilled in data entry, Microsoft Office, CRM, and inventory management. Proven expertise in training new staff and streamlining clerical operations, ensuring efficient guest reception and support aligned with business goals. Work Experience
Lead Window Clerk
Lineage Logistics-Hobart, IN
August 2019 to March 2025
• Greeted customers and collected information to ensure accurate data entry and record keeping in CRM systems
• Managed a high volume of incoming customer inquiries via phone, email, and chat, directing them to appropriate departments
• Provided administrative support including filing, document management, and maintaining organized office systems
• Maintained accurate records of all customer interactions and transactions in computerized databases
• Coordinated with internal teams to ensure timely delivery of services and maintained office supply inventory
• Trained new team members on company policies, procedures, and best practices for customer service and office operations
• Created comprehensive training materials for new hires outlining key processes and troubleshooting tips
• Participated in team meetings to discuss operational challenges and contributed to process improvements
Administration Director
Nexus Employment Solutions Plus-Manteno, IL
August 2013 to February 2019
• Oversaw office administration, ensuring a clean, organized, and well-stocked work environment
• Guided and supported the selection, onboarding, and training of temporary staff, emphasizing accurate data collection and record keeping
• Mentored staff to enhance understanding of administrative procedures and improve workplace outcomes
• Developed and implemented programs to promote internal leadership and cohesive team management
• Partnered with executive teams to define company goals and align administrative support with business objectives
• Managed office supply inventory and coordinated with vendors to ensure necessary items were available
• Hired, trained, and mentored staff to maximize productivity and maintain high standards of office operations
Education
High School Diploma
Calumet New Tech High School-Gary, IN
May 1988 to May 1988
High school diploma or GED
Skills
• Data entry
• Microsoft Office
• Organizational skills
• Customer service
• Office management
• Phone etiquette
• Filing systems
• Inventory management
• Communication skills
• Attention to detail
• Administrative support
• CRM system proficiency
• Microsoft Excel
• Office administration
• Problem solving
Certifications and Licenses
Driver's License
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