Virtual Assistant and Administrative Specialist
Resume:
Alexis Dowdy-Ford
Chesapeake, VA *****
*********@*****.***
Professional Summary
Results-driven professional with over 7 years of experience in customer service, scheduling, and virtual assistant support. Skilled in handling phone, email, and live chat communication, managing calendars, and coordinating appointments in fast-paced environments. Proficient with Microsoft Office, Google Workspace, Slack, Zoom, and CRM platforms, with a proven ability to adapt quickly to new systems. Recognized for strong time management, problem-solving, and communication skills, as well as the ability to stay organized and efficient while working remotely. Dedicated to delivering exceptional customer experiences and reliable support to help businesses run smoothly. Authorized to work in the US for any employer
Work Experience
Real estate agent
A better way realty-Chesapeake, VA
May 2025 to November 2025
As a Realtor, I managed all parts of my transactions independently including client communication, contract preparation, scheduling, and document coordination. I handled my own calls, negotiations, and deadlines, ensuring each file moved smoothly from offer to closing. Working directly with lenders, title companies, and inspectors strengthened my understanding of contracts, mortgage processes, and compliance requirements. This experience built my ability to manage detailed paperwork, stay organized, and keep transactions on track. Customer Service Representative/Team Lead
CRVAS-Remote
April 2020 to June 2025
• Led and managed a team of customer service representatives responsible for utility scheduling and service coordination across multiple rental properties.
• Oversaw daily workflow, monitored team performance, and ensured tasks were completed accurately and on time.
Handled complex or escalated issues, including emergency utility requests, and ensured fast resolutions.
• Coordinated directly with utility providers to set up services, verify active connections, and troubleshoot service problems.
• Processed and submitted utility applications for new properties, ensuring all required information was complete and accurate.
• Managed high-volume email and phone communication with utility companies, property managers, and tenants to ensure smooth operations.
Maintained detailed, up-to-date system records, including tenant information, service updates, work logs, and team progress reports.
• Provided ongoing support and guidance to team members, helping improve accuracy, efficiency, and customer satisfaction.
Appointment Setter/Receptionist
Highlands concrete-Remote
April 2019 to January 2020
• Answer incoming phone calls
• Respond to voicemails and emails
• Schedule clients for at home estimates
Education
Business (In the middle of obtaining bachelor's degree) Liberty University
General Studies (Associate)
Tidewater Community College-Virginia Beach, VA
August 2016 to December 2018
Upper secondary education
Skills
Negotiation Office supply management Customer support specialist experience Client feedback sessions Customer acquisition Microsoft Word Social media management Appointment scheduling CRM system proficiency Prospecting Information management Data entry Microsoft Office Client relationship development Progress tracking (project management tasks) Maintenance task scheduling MICROSOFT POWERPOINT Escrow Product presentation Google Ads Document management Sales development management Sales support Google Workspace Analysis skills Cash handling Continuous improvement Social media platforms Real estate offer negotiation Interpersonal communication Professional networking Office management Account management Administrative experience Computer skills Contracts Lead generation Time management Operations management Conducting sales calls Interpersonal skills Quality performance measurement English Sales presentations Client communication Virtual client meetings Real estate transaction management software Google Sheets Executive administrative support Attention to detail Real estate administrative experience Fair Housing regulations Technical Proficiency Productivity software Schedule management Residential real estate transactions Inside sales Outbound calling Closing coordination Phone call management Inventory data entry Client services Conflict management Data management Interviewing Real estate analysis Valuation Real estate closing management Personal assistant experience Marketing Computer operation Outside sales Multitasking Client interaction via phone calls B2B sales Client meetings Knowledge management Closing sales Customer inquiry handling Training & development Customer relationship management Real estate consulting Direct sales Real estate market analysis Slack Phone etiquette Business development Sales lead qualification Cold calling Written communication Real estate Sales Typing Organizational skills Cross-functional collaboration Client onboarding Root cause analysis Team management Microsoft Outlook Customer retention Customer support Relationship building Call escalation management Research Problem-solving Phone communication Google Meet Task prioritization Clerical experience Phone triage Property management Branding Sales pipeline management Managing real estate transactions Front desk Communication skills Sales management systems proficiency Data analysis skills Customer relationship management (CRM) systems (technically supported) Managing teams in a customer support role Web analytics Record keeping Project management Client relationship management Process improvement standards implementation Customer relationship building Leadership Managing customer accounts Real estate companies Manager experience Logistics Writing skills Human resources Real estate investment Customer communication Google Docs Basic math Customer service Client referrals Correspondence management Office experience Customer support ticket management Microsoft Excel Decision making Zoom Real estate contracts Collaboration with Sales Client email correspondence Deal closing Databases Management Live chat Active listening Social media client interactions
Languages
• English
Certifications and Licenses
PPM digital marketing & social media promotion
Present
Roadmap to Riches Digital Markeing and SEO Training Present
Real Estate License
May 2025 to June 2026
Driver's License
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