Customer Manager with 10+ Years of Leadership Experience
Resume:
Doreen Pudwell
403-***-**** *******@*****.***
KEY COMPETENCIES
Vast customer service experience: ensure satisfaction and able to handle customer complaints.
Over 10 years of managerial experience including training staff, making schedules and evaluating performance.
Industry Specific training including certification in food safety and handling, health and safety, inventory control and management, conflict resolution, work planning and leadership tactics.
Well-developed interpersonal skills that lead to a healthy workplace environment
Detailed and dedicated worker who takes pride in performance and productivity.
Adaptable to changing procedure and policy with ability to make educated decisions.
Strong organizational and administrative skills with an eye for process improvements
EMPLOYMENT HISTORY
Front desk receptionist/Shift Lead
Medicine Hat YMCA.
September 2023-Present
Customer service
Data entry
Membership sales
Financial Services
Responsible for customer support and satisfaction
Engage with customers and members.
Store Manager
Red Apple Shaunavon, Saskatchewan
February 2023 – September 2023
Responsible for all store operations
Manage, train and hire all staff.
Financially responsible for day-to-day operations
Financially responsible for sales goals and targets
Responsible for building upkeep
Customer service
Supply ordering.
Building displays and stocking shelves
Community engagement
Scheduling
Bank deposits.
Profit and Loss planning.
Freight management
Assistant Deli Manager 2009- 2022
Canada Safeway- Medicine Hat, AB
Oversaw department aspects such as creating schedules, managing employees, customer interaction, pricing of items and ordering of supplies.
Monitored and maintained stock inventory levels to avoid over and under stock complications.
Assisted in interviewing, hiring, and training associates.
Responded to queries and compliments from both customer and employee.
Seafood Manager
Canada Safeway, Medicine Hat, AB 2008-2009
Organized and managed staff: updated schedules, planned promotions, and evaluations.
Developed award winning display cases that included specialty and featured items.
Training and evaluated staff on procedure cutting and seafood handling techniques, wrap, weighing and labeling of product.
Collaborated other members of leadership teams to meet upscale and performance goals.
FURTHER EMPLOYMENT HISTORY
Deli Manager - Canada Safeway- Medicine Hat, AB 2001-2008
Grocery Clerk/Cashier - Canada Safeway- Medicine Hat, AB 1989-2001
Video Clerk- Carnival Video- Medicine Hat, AB 1987-1989
Vehicle Dealership Administration - Sorenson’s- Medicine Hat, AB 1986-1987
EDUCATION & TRAINING
High School Diploma
WHIMIS
First Aid /CPR
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