Customer Service & Front Office Leader
Resume:
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*****.******@*****.***
Keyra Knolls
SKILLS
●Customer service
●Staff Management
●Hiring and Training
●Relationship Building
●Communication
●Money Handling
●Plan projects
●Child Care
●Time management
●Computer Software (Microsoft and PowerPoint)
EXPERIENCE
Bylers Stovve Shop- Cashier
September 2022- Current time
Redner’s Warehouse Markets — Customer service Manager
August 2020- July 2022
●Working as Customer Service Manager, my responsibilities are taking care of all customers' needs and wants, applying my communication skills to help everyone understand protocols for the store and manage the front of the store. I also take care of things like, money orders, cashiers and with disabled or wiser patients help them get certain products or make sure if they need help taking their groceries to their cars.
Supercuts — Receptionist
June 2020- October 2020
●As a Receptionist in a Salon at Supercuts, I oversaw the front desk. Taking all phone calls and arranging appointments for clients. Help clients with all services, give them all options and prices of the services. Give a definition of services, what they include by what the customer wants done to their hair and at the end come to a price conclusion. I ran the register as well, marked when an appointment came in and checked them out while mentioning our home-care products.
EDUCATION
PolyTech High School, Woodside De — Ged & Technical in Cosmetology
September 2017 - June 2021
●I graduated from PolyTech High School in June 2021 and earned a Technical Diploma in Cosmetology. Cosmetology is the science of hair care, skin, and nails. We learned haircutting, color, texture, waxing, money, nail care, and other chemical services to be performed. Hair color is what made me choose this path in my life and in class I did very well. Hair color and chemical services were my strengths. Becoming a salon artist was my goal, to work in a salon and make people happy by transforming their hair.
●High School Diploma
●Graduated with honors
Southern New Hampshire University, Manchester NH - bachelor's degree in psychology and counseling
September 2021- today
●Currently, I am in college to earn a B.D. in Psychology and Counseling. I started my journey in September 2021; I hope to achieve my master's degree by the next two years. In high school I took Psychology (the scientific study of a human's behavior and functions) in which I did very well. It is a remarkably interesting concept to be learning about and brings out a lot of my strengths. Learning how to counsel people that need help and understand how Psychology affects humans' behavior, functions.
Professional Summary
A Customer Service Manager with strong organizational skills and attention to detail. Also, a college student earning my master's in psychology and counseling hoping to help anyone in need. Exhibit authoritative and fair leadership qualities. Friendly and calm demeanor. Excellent communication skills and customer service skills. Display efficacy and strong time management skills.
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