Client-Focused Sales & Service Leader

Mike’shedria Traylor

*** *****’s Pointe Dr • Mount Vernon, TX 75457

*************@*****.*** 903-***-****

Professional Summary

Client-focused professional with 8+ years of experience in customer care, sales, and banking. Proven track record of exceeding sales goals, strengthening client relationships, and delivering top-tier service in fast-paced industries. Recognized for boosting client satisfaction, improving retention rates, and driving revenue growth. Skilled in CRM, financial services, and account management. Core Competencies

Customer Care & Service: Client Relations, Retention Strategies, Conflict Resolution, Complaint Handling

Sales & Business Development: B2B & B2C Sales, Prospecting, Lead Generation, Contract Negotiation, Upselling

Banking & Finance: Cash Handling, Teller Operations, Accuracy & Compliance, Financial Products Technology & Tools: Salesforce, CRM Software, Microsoft Office Suite, Google Workspace, DocuSign Professional Experience

Client Care Specialist Fond Memories Pet Cemetery & Crematorium – Garland, TX Nov 2024 – Present

• Serve as the primary point of contact for clients, delivering personalized care and maintaining a 95% satisfaction rating.

• Resolved escalated concerns, increasing client retention by 20% within first 6 months.

• Partner with sales/account managers to identify upselling opportunities, contributing to consistent revenue growth.

• Trained new staff on customer care procedures, improving team efficiency and service consistency. Account Manager I Staff Force Personnel Services – Mesquite, TX Oct 2022 – Nov 2024

• Grew client portfolio by 30% year-over-year through proactive outreach and trade show networking.

• Exceeded quarterly sales quotas by an average of 15%.

• Designed regional marketing strategies, increasing lead generation by 40%.

• Strengthened client partnerships, improving long-term retention and recurring contracts. Customer Service Representative Hyatt Corporation – Omaha, NE Jun 2021 – Oct 2022

• Delivered high-quality service across multiple channels, maintaining a 92% customer satisfaction score.

• Improved complaint resolution time by 25% through new workflows with sales team.

• Processed payments and transactions accurately while handling sensitive customer concerns. Inside Sales Representative Print Works – Mount Pleasant, TX Jul 2018 – Apr 2021

• Developed new sales channels through cold calls/emails, achieving 20% revenue growth.

• Consistently ranked as a top performer in upselling and client acquisition. Front Desk Clerk Quality Inn & Suites – Mount Pleasant, TX Jan 2017 – Jun 2017

• Handled guest check-ins/outs with 100% accuracy while resolving service issues promptly.

• Improved guest satisfaction and increased repeat bookings through personalized service. Teller Guaranty Bank / Best Bank – Mount Pleasant, TX Aug 2014 – Dec 2016

• Processed high-volume transactions with zero balancing errors.

• Strengthened customer loyalty by cross-selling banking products and providing personalized service. Education

Some College – Northeast Texas Community College

High School Diploma – Mount Pleasant High School

Certifications

• Professional in Human Resources (PHR)

• Certified Payroll Professional (CPP)

• Fundamental Payroll Certification (FPC)

• Driver’s License (Non-CDL, valid through 2026)

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