Computer Operations & Helpdesk Specialist Resume Title
Resume:
Carl D. Mandley
Skokie, IL. **076
Home 630-***-****
Cell 630-***-****
Email ***************@*****.***
SUMMARY
Understand and maintain MVS/UNIX operating
Systems.
Provide support for production application problems.
First line liaison for communications between
Application/product users, operations, and software
Support.
Above average ability for detail and system analysis.
Above average customer service skills.
WORK HISTORY
10/07 – 1/4/26 Computer Operator JUDGE
Assigned to Volkswagen Credit
Monitor various IT systems and services responding to alerts and taking documented actions designed to meet SLA requirements.
Assist in incident response including notifying affected parties, contacting service providers, communicating status,
Lead and support a variety of initiatives to automate and to improve monitoring and response capability.
Effectively communicate across shifts turnover to ensure effective hand-offs.
Adhere to data center policy & procedures
submit production jobs into scheduler
Perform daily & monthly processing
Assist in after hours support on week days, weekends & holidays
Technical Skills: UNIX, Linux Oracle, ServiceNow, Finesse, Cisco Jabber, AWS, Tidal job scheduling, VOIP, Windows11, Microsoft Authenticator, MS TEAMS, Office 365 Products
06/07 – 10/07 Sr. Analyst –MODIS
Contractor for Exelon Corporation
Monitor various IT systems and services responding to alerts and taking documented actions designed to meet SLA requirements.
Assist in incident response including notifying affected parties, contacting service providers, communicating status,
Conduct shift rounds to ensure all equipment in data center is operating correctly and the material condition of the facility is optimal for the environment.
Lead and support a variety of initiatives to automate and to improve monitoring and response capability.
Effectively communicate across shifts turnover to ensure effective hand-offs.
Collect metrics for SLA’s, equipment performance, and other efforts.
Lead and/or support projects and assignments within I&O organization.
Technical Skills: MVS, SCON, JSS, SDSF, TSO, ISPF, SSMS, ENDEVOR, SAR, OMEGAVIEW, MQ, Microwave, SNC, JMUX, Telenium, Spectrum and ONS.
11/06 – 02/07 Computer Platform Services -TekSystems
Contractor for DWD
Monitor all activities throughout environment
Monitor all production applications
Process nightly batch through Control M
Escalate all problem calls to appropriate support group
Maintain and monitor all network activities
Prepare the tape backups for Veritas Netbackup
Troubleshoot all production applications
Maintain production and monitor production environment
Log all production issues using Tivioli
Technical Skills: Argent Job Scheduler (AJS), Veritas NetBackup, Control M, OS/390, TSO ISPF/SDSF,Omni, Tivoli,
Windows XP, Microsoft Office Products
8/06 – 10/06 Computer Operator-Griffen
Contractor for LittleFuse
Monitor all production& development activities via SAP
Monitoring production & development applications Via AS400
Process nightly invoices
Escalate all problem calls to appropriate support group
Maintain and monitor all network production & develop
Prepare the tape backups for the AS400
Troubleshoot all production applications
Maintain production and monitor production environment
Log all production issues using CA Unicenter ServicePlus Service Desk
Technical Skills: SAP, AS400, Microsoft Office Products, Windows 2000, CA Unicenter ServicePlus, OutLook Express 2000
07/04 – 09/05 Computer Operator- Nu-Way Search
Contractor for ABN AMRO
Monitor all production activities via CA Unicenter
Monitoring Replicator application
Submit daily End Of Day procedures
Submit Trade End Of Day procedures
Escalate all problem calls to appropriate support group
Maintain and monitor all network production & develop
Monitor all production applications using CA-Unicenters workload application.
Troubleshoot all production applications
Maintain production and monitor production environment
Log all production issues using CA Unicenter Peregrine
Technical Skills: UNIX Sun Solaris, AS400, Microsoft Office Products, Windows 2000, CA-Unicenter, Tivoli, Peregrine, Lotus Notes, MS Access
06/02 – 5/03 Operations Support Analyst- TravelCLICK
Monitor all operational activities during shift.
Determine necessary job setups by reviewing job requirements, operation instructions, and system workload.
Evaluate system performance statistics including job execution and system response times.
Document all production and operating system problems, and contact appropriate IT organization with appropriate urgency.
Prepare a daily summary of all system activities and problems.
Perform all appropriate operator activities including job scheduling, job submission, and system or file backups.
Perform Quality Control checks on results of production processes to ensure accurate report generation.
Technical Skills: UNIX, Sun Solaris, Microsoft Office Products, Windows 95/98/2000, SQL, Oracle, MSAccess
08/96 - 04/02Senior Computer Operator- CCC Information Services
Responsible for support for MQ Series across the UNIX and Veratas mainframe platforms
Manage system security through ACF2.
Assist in restarting all production jobs by using ZEKE and JCL for errors.
Assist the programmers in resubmitting their incorrect jobs.
Perform network backups using Netbackup.
Maintain logs of software/hardware for reporting and problem resolution.
Define printer definitions through CICS, and monitored CICS transactions.
Submit daily, weekly, and monthly batch cycle.
Maintain and monitor all UNIX production applications.
Log all problem calls and related details and resolutions.
Adhere to all policies and procedures within the data center.
Maintain and create all policy and procedure documents for operations staff.
Train new employees on monitoring procedures.
Monitoring all production runs through Tmond.
Manage and maintain View Direct reports database for internal users.
Assist in restarting all production jobs by JCL.
Technical Skills: TSO, CICS, OS/390, UNIX, MQSeries, Sun Solaris, AIX, Zeke, Tmond, Spectrum, Microsoft Office Products Windows 95/98, ACF2, Netview, VTAM, Lotus Notes, JCL
Earlier work history available upon request
Certificates
02/02 IBM Learning Tree for UNIX System Administration
06/01 IBM MQ Series course for Windows NT
8/89 Computer Learning Center
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