Senior Customer Experience Officer - HR & Admin Specialist
Resume:
SKILLS
TECHNICAL SKILLS
To be an effective employee in bringing out the best of the manpower,
contributing to employee job satisfaction and organization economic prosperity. To employ strategic, credible and logical organization policies aiming at improving
EXPERIENCE
Kenya Power & Lighting Company Limited
2018 – Present
Position: Senior Customer Experience Officer
Oversaw customer service operations and addressed customer queries to Enhance overall satisfaction.
Coordinated with various departments to ensure seamless service delivery. ICT COMPETENCE
COMMUNICATION
LEADERSHIP
EDUCATION
2015 – 2017: Kisii University Bachelor
of Business and Management (Human
Resource Option)
2011 – 2013: Kenya institute of
management Diploma in Business
Management
2010-2011: Kenya institute of
management Certificate in Business
Management
1994-1997: Ndaraweta Girls High School
Kenya certificate of Secondary Education
1987—1993: Kapkatungor Kenya
Certificate of Primary Education
VOCATIONAL TRAINING 1999 Bluesky
Systems Kenya (Distinction) in computer
Packages.
Developed strategies to improve customer engagement and operational efficiency. Huduma Center
2016 – 2018
Position: Computer Input Officer
Managed data entry tasks with precision, ensuring accurate information input for government services.
Assisted with general administrative tasks and improved process efficiency. Senate Office – Kericho County
2015
Position: Secretary
Provided administrative support, managed office communications, and handled documentation for the Senate Office.
Assisted in coordinating meetings and maintaining schedules for county officials.
Tealands Chemist
2004 – 2014
Position: Cashier
Managed daily cash transactions and reconciliations.
Provided excellent customer service and ensured accurate handling of payments.
Assisted in maintaining inventory records and other administrative duties. Referees
Wesley Kerich
County Business Manager Kericho
P.O. Box 296,
Kericho
Tel: 072*******
Dr. David Nguru
Tealand Chemist Limited
P.O. Box 222
Kericho
Tel: 072*******
Dr. Audi G.O.B Pharm
Director Sujis Pharmacare
P.O. Box 2003
Kericho
Tel: 071096860
GRADUATE Senior Customer Experience Officer
ABOUT ME
******.****@*****.***
9/10
9/10
CREATIVE THINKING
9/10
8/10
8/10
HOBBIES & INTEREST Reading novels,
magazines and business journals
watching religious and educational
videos listening to music
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