Detail-Oriented Data Entry & Verification Specialist

Linda Blank

Data Entry Specialist

***********@***.*** 502-***-**** Bloomfield, 40008, KY

SUMMARY

Detail-oriented Data Entry Specialist with over 15 years of experience in insurance verification and customer service. Proven track record of analyzing data, streamlining document processes, and maintaining meticulous records to enhance operational efficiency. A champion for compliance and accuracy, having successfully reduced turnaround times while adhering to HIPAA regulations. Eager to leverage comprehensive skills in data management and customer relations to contribute effectively in a remote work environment. WORK EXPERIENCE

INSURANCE VERIFICATION SPECIALIST/FINANCIAL SERVICES REPRESENTATIVE

University of Louisville School of

Dentistry

06/2000 – 07/2025, Louisville

Coordinated comprehensive insurance verifications, ensuring patient eligibility and accuracy of coverage details.

Streamlined documentation processes to enhance compliance with regulatory standards. Collaborated with dental staff to resolve insurance discrepancies, thus optimizing patient care. Mentored junior team members on verification protocols and system navigation techniques. Implemented workflow enhancements that significantly reduced turnaround time for verifications. Ensured adherence to HIPAA regulations while managing sensitive patient information during the verification process.

Updated patient records with accurate and current insurance policy information. Assured timely verification of insurance benefits prior to patient procedures or appointments. CUSTOMER SERVICE REPRESENTATIVE American Legion Post 288 06/2018 – 04/2021, Bloomfield

Resolved customer inquiries and issues efficiently, thereby enhancing overall satisfaction. Processed member registrations and renewals, ensuring meticulous record-keeping. Coordinated events and programs, fostering community engagement among members. Trained all new staff on customer service protocols and operational procedures. Assisted in managing social media communications by promoting events effectively. Handled high-stress situations while maintaining professionalism to resolve disputes or conflicts. Resolved customer complaints with empathy, which resulted in increased loyalty and repeat business. INSURANCE VERIFICATION SPECIALIST/FINANCIAL SERVICES REPRESENTATIVE

David M Ferguson, DDM,

MSD

02/1990 – 01/2000, Austin

Analyzed insurance claims data to identify trends and enhance operational efficiency. Developed training materials for new hires focused on best practices in insurance verification. Liaised with external insurance providers to facilitate the timely resolution of complex cases. Enhanced claim processing efficiency by verifying insurance coverage and securing pre-authorizations for procedures.

Demonstrated professionalism and attention to detail in all aspects of the insurance verification role, consistently exceeding performance expectations.

Achieved prompt insurance pre-authorizations to enable timely patient procedures. Expedited patient registration processes by efficiently validating eligibility for various insurance plans. Reduced billing errors by accurately maintaining patient records with updated insurance information. Optimized departmental productivity by prioritizing tasks according to urgency and importance levels. Trained new staff on current and correct insurance verification procedures. EDUCATION

No Degree - General Studies University of Louisville 08/2000 – 08/2004, Louisville, Ky

SKILLS

HIPAA compliance, Insurance coverage verification, Insurance billing, Attention to detail, Patient confidentiality, Team Player, Multitask, Problem-solving