Patient Access and Vision Care Specialist

Annay Garcia

224-***-**** ***************@*****.*** Zion, IL 60099

CAREER OBJECTIVE

Motivated and adaptable professional seeking a rewarding career in a hospital, vision, or administrative setting. With a strong dedication to providing compassionate care, organizational excellence, and exceptional customer service, I aim to contribute my skills and expertise to enhance the overall patient experience and support the success of the team. EXPERIENCE

Northwestern Medicine, Lake Forest,IL — Patient Access Specialist March 2024 - Present

Proactive and detail-oriented professional adept at gathering essential patient information for benefit and pre-certification. Consistently surpasses production goals by ensuring accurate data for clean claims. Skilled in identifying and correcting plan code errors. Proficient in navigating multiple insurance websites for validation. Strictly adheres to HIPAA guidelines to safeguard patient information. Familiar with hospital technology platforms, including Epic, Passport, Outlook, Teams, and Microsoft Word for streamlined insurance verification for certain procedures and verifying patients insurance to see if they qualify for coverage or state insurance coverage, billing, checking patient balances, setting up payment plans and scheduling appointments. Visionworks, Gurnee,IL — Optical Specialist Lead/ Clinical Technician August 2022

– September 2023

Experienced Clinical Technician adept at managing appointments, conducting pretests with advanced machinery, and providing top-notch customer service. Knowledgeable in interpreting eye examination results and recommending frames and lenses. Proficient in insurance coverage, order processing, and HIPAA compliance. Skilled in utilizing vision center technologies and handling vision insurance protocols.

R1 Vista Health Systems, Waukegan, IL — Registrar Patient Access Representative August 2021 - August 2022

Proactive and detail-oriented professional adept at gathering essential patient information for benefit and pre-certification. Consistently surpasses production goals by ensuring accurate data for clean claims. Skilled in identifying and correcting plan code errors. Proficient in navigating multiple insurance websites for validation. Strictly adheres to HIPAA guidelines to safeguard patient information. Familiar with hospital technology platforms, including Forum, Workday, Medhost, R1 Hub, and Passport for streamlined insurance verification for certain procedures and verifying patients insurance to see if they qualify for coverage or state insurance coverage, billing, checking patient balances and setting up payment plans.

Walmart Vision Center, Zion, IL — Optician

August 2019 - August 2021

Customer service expert with a strong background in optometry support. Proficient in interpreting eye exam results, offering expert advice on frames and lenses. Skilled in precise measurements for proper frame fit and accurate order preparation. HIPAA-compliant and experienced as a clinical technician, efficiently managing appointments and supporting doctors with advanced machinery. Familiar with BOSS and various vision insurance platforms. Ulta Beauty, Gurnee, IL — Beauty Advisor

August 2017 - August 2019

Passionate and personable beauty professional focused on exceptional customer service. Skilled in personalized recommendations, issue resolution, and fostering inclusivity. In-depth knowledge of beauty products and excellent communication skills. Committed to exceeding customer expectations and contributing to Ulta Beauty's success. EDUCATION

Zion Benton Township High School, June 2018

SKILLS

Customer Service Spanish (Bilingual Proficiency) Communication Interpersonal Skills Problem

Solving Retail Operations Organized HIPAA Compliance

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