Ashell Morgan Customer Service Specialist in Jamaica

Ashell Morgan

Contact Information:

Email: ************@*****.***

Phone: 876-***-****

Address: Broughton, Little London. Westmoreland. Jamaica Objective:

To join a forward-thinking organization as a competitive individual, utilizing my technical skills, product knowledge, and customer-centric approach to deliver world-class service experiences.

Education:

- Black River High School (2014-2019)

- CXC Subjects:

- English Language

- Mathematics

- Spanish

- Human and Social Biology

- Information Technology

- Food Health and Nutrition

- Distinction College (2024)

- Course in Tourism, Travel, Hospitality, and Entertainment Work Experience:

Customer Service Representative

Conduent (July 2025 – Present )

Customer Service Representative

Concentrix (September 2024-March 2025)

- Developed strong communication and interpersonal skills, handling customer inquiries and resolving issues.

- Demonstrated empathy and patience when dealing with challenging customers. Customer Service/Sales Representative

Advanced Call Centre Technology (March 2021-September 2024)

- Utilized strong communication skills to handle customer inquiries, resolve issues, and promote products/services.

- Consistently met or exceeded sales targets, demonstrating ability to work in a fast- paced, goal-oriented environment.

- Collaborated with team members to achieve customer satisfaction and sales goals. Administrative Assistant (Intern)

Black River Police Station, St. Elizabeth

- Assisted with administrative tasks, developing organizational and time management skills.

- Demonstrated ability to work in a fast-paced environment. Library Assistant (Intern)

Lewisville Library

- Developed strong research skills, assisting patrons with finding resources.

- Demonstrated patience and understanding when working with patrons of varying ages and abilities.

Skills:

- Excellent communication and interpersonal skills

- Ability to work with individuals of varying ages and abilities

- Strong organizational and time management skills

- Empathetic and patient, with a nurturing demeanour

- Ability to maintain confidentiality and handle sensitive information

- Proven sales experience with consistent goal achievement Certifications/Awards:

- Distinction College Certification in Tourism, Travel, Hospitality, and Entertainment

Reference:

Billy Morris (Pastor)

- 876-***-****

- Mafoota, St. James

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