Seasoned Customer Support & Implementations Specialist

Jonathan C. Osborne

**** *. ********* *****, ***. 1023 • Allen, TX 75013 • *********@*****.*** • 214-***-****

Professional Experience

Real Page, Richardson, TX — Implementations Specialist 10/12 – 07/24

Assisted clients with conversion process using One-Site software. Answered specific questions or helped walk them through the entire process as needed. In some cases, I would have the client use me as a designated contact if their issue couldn’t be resolved in a single call.

Requested scoring models for screening from clients and then updated the settings of site data based on the data provided.

Processed the capacity report to assist data needed by the scheduling department. Taught other agents the process to run the report.

Updated information on floorplan data for properties’ online advertising.

Learned security protocols annually.

Assisted in projects to aid other departments with overflow when needed.

Securus Correctional Billing Systems, Carollton, TX — Customer Service Representative 02/12 – 05/12

Answered 40 – 60 calls per day

Processed billing requests and inquiries

Answered questions about rates and services.

Hilton Reservations, Carollton, TX — E-Mail Customer Service 2/10 – 5/10

Answered 30 – 80 e-mails per day from customers of the various Hilton Brand Hotels.

Wizetrade Group, Plano, TX — Service and Support 2/08 – 10/09

Provided technical support for the various Wizetrade software applications as well as the communal website.

Provided customer service requests including filing billing reports and answering non-technical questions.

Answered E-mail based questions regarding our services.

Funimation, Flower Mound, TX — Freelance Voice Actor, Adaptation Writer 03/05 – Present

Performed English dubs for Japanese animation features.

Adaptation Writing for voice acting scripts.

Education

Emerson College, Boston, MA

Bachelor of Science: Communications/Television Production

Northeast Broadcasting School, Boston, MA

Certificate of Completion: Television and Radio Production

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