Strategic Multi-Unit Retail & Tech Leader

Bradley Coleman

Fredericksburg, VA ***** 540-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Dynamic and results-driven multi-unit leader with 20+ years of progressive experience in retail, operations, and technology service management. Skilled at driving performance across large teams, elevating customer satisfaction, and executing strategic initiatives that deliver measurable growth. Recognized for strong operational discipline, people development, and the ability to lead through change in fast-paced, customer- centric environments.

CORE COMPETENCIES

Multi-Unit & District Leadership Retail Operations & Sales Growth IT Asset Management Integrated Logistics Support Warehouse Management Team Building & Coaching Budgeting, P&L;, and KPI Management Inventory & Shrink Control Internal Control and Audit assessment Customer Experience Optimization Consumer Electronics Expertise Strategic Merchandising & Forecasting Loss Prevention & Safety Compliance Process Improvement & SOP Execution PROFESSIONAL EXPERIENCE

District Manager - Geek Squad Field Operations

Best Buy Fredericksburg, VA May 2013 – Present Direct performance and service operations for multiple Geek Squad teams across the region. Lead district-wide initiatives to strengthen customer satisfaction, workforce engagement, and operational excellence. Partner with cross-functional leaders to align technical support and sales enablement strategies. Consistently achieve revenue goals through attachment rate optimization and service growth planning. Assistant Store Manager - Sales

Best Buy Fredericksburg, VA Feb 2017 – Jan 2020 Oversaw all sales departments, including Electronics, Appliances, and Technology Services. Championed employee training and ethical selling practices to drive customer loyalty. Improved service adoption and protection plan attachment through targeted coaching and data-driven action plans. Managed staffing, inventory accuracy and control, merchandising standards, and financial KPIs. PCHO Supervisor / Geek Squad Senior

Best Buy Springfield, VA 2008 – 2012

Directed PC hardware operations and service delivery in a high-volume retail environment. Supported workflow management, customer resolution, and technical staff development. Operations Manager

Party America Fredericksburg, VA 2007 – 2008

Led daily store operations including inventory, cash handling, scheduling, and merchandising. Reduced shrink and improved efficiency during peak seasonal cycles. Warehouse Manager

Anthony Kane & Associates Fredericksburg, VA 2003 – 2006 Managed full spectrum receiving, logistics, and warehouse organization to support regional retail operations. Assistant Manager

Wal-Mart Fairfax, VA 2002 – 2005

Supervised front-end operations, scheduling, training, and loss prevention initiatives. GM / Sales / Operations Manager

Staples Alexandria, VA 1995 – 2002

Managed multi-department operations, business center development, and store resets. Increased store profitability through margin management and tech service expansion. Forklift Operator

Lowe’s Fredericksburg, VA 1993 – 1995

Supported warehouse logistics and ensured safe, efficient material handling. EDUCATION

High School Diploma - Accounting & Computer Information Systems Chancellor High School - Spotsylvania, VA

CERTIFICATIONS & TRAINING

Leadership & Management Training - Best Buy

Safety & Loss Prevention Compliance

Certified in Multiple Technical and Retail Programs

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