Customer Service Professional - Remote & Fast-Paced Support

JENNIFER McCLINTON

***********@*****.*** - Tech-Savvy - Empathetic Communicator

PROFESSIONAL SUMMARY: Dependable and courteous Remote Customer Service Representative with over 12 years of experience in high-volume, fast-paced environments. Skilled in handling phone, chat, and email inquiries, managing interruptions with composure, and ensuring clear and professional communication. Proven ability to prioritize tasks, resolve issues quickly, and maintain positive client interactions. Committed to delivering empathetic and accurate support in healthcare, logistics, and administrative settings.

CORE COMPETENCIES

• Inbound & Outbound Call Handling

• High-Volume Customer Support

• Issue Resolution & Documentation

• Professional Phone Etiquette

• Data Entry & Confidential Recordkeeping

• Multi-System Navigation: SalesForce, G-Suite, Microsoft Office

• Appointment Scheduling and Follow-ups

RELEVANT EXPERIENCE

Delivery & Logistics Support Associate, PCF – Princeton, NJ

Nov 2024 – Present

• Consistently maintain a 95%+ delivery satisfaction rate through prompt issue resolution and rerouting.

• Time management skills to deliver promptly and consistently under time-sensitive conditions.

Temporary Benefits Counselor, AON – Remote

Oct 2025 - Nov 2025

• Assist employees with accurate enrollment and updates for their healthcare benefits.

• Provide courteous support and follow-up to ensure questions are resolved efficiently.

• Maintain precise data entry within benefit systems and ensure compliance with deadlines.

Tax Preparer & Tech Support Agent (Remote), Sitel

Mar – Apr 2022

• Answered 30+ customer calls daily related to tax software, providing calm, step-by-step guidance and used Salesforce to log and track support cases, escalating as needed.

• Communicated technical solutions in simple terms, improving first-call resolution.

• Maintained a calm demeanor during back-to-back calls and peak periods.

Administrative Assistant, G.G. Woody Funeral Home LLC – Roselle, NJ May 2011 – Apr 2021

• Answered phones with compassion and professionalism, coordinating time-sensitive requests.

• Maintained highly confidential client records and scheduled services under emotionally sensitive conditions.

• Delivered in-person, phone, and email support in a respectful and empathetic manner.

EDUCATION

Associate in Applied Science, Marketing Art & Design, Middlesex County College – Edison, NJ

High School Diploma, Marketing, Linden High School – Linden, NJ

Contact this candidate