Remote Data Specialist and CEO with 15+ Years Experience
Resume:
Glenda G. Shedd
REMOTE/WORK FROM HOME OFFICE
Castle Rock, WA 98611
****.*******@*****.***
Professional Summary
Efficient and detail-oriented Remote Data Specialist and CEO with 15+ years of experience in customer relations and medical billing. Proven expertise in managing remote teams, ensuring quality assurance, and navigating complex medical coding systems. Skilled in HIPAA compliance and medical office management, with a strong background in criminal justice. Committed to leveraging extensive experience to enhance operational efficiency and client satisfaction in a remote work environment. Authorized to work in the US for any employer
Work Experience
Freelance Designer
SHEDD SPREAD LLC-Castle Rock, WA
April 2007 to Present
CEO/Owner of Freelance in personal fashion designs and home designs. Remote Customer Relations Agent
CUSTOMER RESEARCH, INC-Federal Way, WA
April 2018 to January 2024
33309 1st Way South, Suite 206
Federal Way, WA 98003
Supervisor: Larissa Wilson 208-***-****
CSI@Customer Research.com
Work from home as a remote customer relations representative. Customer Service Representative
WDS GLOBAL, INC-Boise, ID
February 2008 to January 2009
Verizon cells incoming IT problem-solving.
Left this position because of leaving area.
Health Insurance Renewal Representative
WORKSCAPE Insurance-Meridian, ID
October 2007 to January 2008
Medical Health Contract Renewal Representative.
This was a short term position during health insurance renewal (October-January) Health Insurance Processing Claims
CITY OF LEWISTON-Lewiston, ID
June 2003 to May 2007
Health Insurance Medicare-Medicaid Billing Specialist for the fire and ambulance service part-time. Phone: 208-***-****
Left because of relocating.
Correctional Officer
STATE of IDAHO-Boise, ID
March 1997 to May 2003
1299 N Orchard St Suite 110
Boise, ID 83706
This was security for the state inmate population and public safety. Worked at several of the state facilities.
Correctional Officer
STATE of OREGON-Salem, OR
August 1988 to October 1990
97301-4667
This was security for the state inmate population and public safety. I did work at several of the state facilities.
Education
Medical Billing and Coding Specialist (Diploma)
US Career-Remote
October 2024 to October 2025
Complete knowledge of Medical Billing and Coding GPA 87% CPT-ICD-HCPC
Medical Billing & Coding (Certificate)
University of Arizona-Remote
January 2009 to November 2010
Criminal Justice (Associate Degree)
Portland State College-Portland, OR
September 1987 to December 1988
Clerk, Medical General Office (Diploma)
Clark College-Vancouver, WA
September 1971 to January 1973
Skills
Transcription Quality assurance Physiology HIPAA POS systems Technical support Cold calling Statistics Accounting EHR systems Live chat Paralegal experience Law Enforcement Guest relations Clerical experience Quality Assurance Security full spectrum Automotive diagnostics & repair CRM software B2B sales Medical Billing & Coding ICD + CPT Negotiation Phone Etiquette Medical support + transcription Customer Service Remote/Work from Home Medical terminology Epic Current Windows Telemarketing Quality control Operating systems Data science Working with people with disabilities Conflict management Pricing IVR Computer operation Attention to detail CSR is a Global Standard Social media management EMR Systems Cybersecurity Body Anatomy Microsoft Phone etiquette Leadership Clerical and Data Entry experience since 1973 Appointment scheduling Organizational skills HCPCS Administrative experience Certifications and Licenses
CPR Certification
First Aid Certification
Medical Technologist
Paralegal Certificate
Epic Certification
CNA
RHIT
Certified Coding Associate
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