Program Specialist with 10+ Years Remote Experience

Kia Hall

Philadelphia, PA 267-***-**** ********@*****.***

Professional Summary

Program Specialist with 10+ years of remote work experience coordinating programs, analyzing data, and supporting operational initiatives. Skilled in scheduling, customer service, administrative support, and process improvement. Proven ability to manage high-volume workflows, collaborate with cross-functional teams, and ensure program goals are achieved.

Experience

Remote Program Specialist – CMC Energy August 2022 – Present

• Coordinate and manage program operations, including data tracking and project development

• Analyze program data to identify trends and support business decisions

• Maintain documentation, workflows, and reports for program initiatives

• Support staff and stakeholders to ensure program objectives are met

Remote Customer Care Scheduler – CMC Energy January 2015 – August 2022

• Scheduled and confirmed appointments for technicians and customers

• Managed customer records and entered service data into internal systems

• Communicated with field teams to ensure timely service delivery

• Scheduled and handled 20+ escalation calls daily, resolving customer concerns and service issues

Licensed Health & Accident Insurance Agent – Rive Therapy 2011 – 2015

• Assessed client insurance needs and recommended coverage options

• Processed insurance claims and prepared reports for insurers

Receptionist / Sales Consultant 1996 – 2011

• Assisted clients with services, sales inquiries, and account setup

• Built and maintained long-term customer relationships

Teller 1994 – 1996

• Processed deposits, withdrawals, and verified customer identification

Education

Diploma – Martin Luther King High School, Philadelphia, PA

Pharmacy Technology Certificate – Community College of Philadelphia

AHIP Certification – ACA Marketplace Health Insurance

Skills

Microsoft Excel, Word, Outlook Data Entry & Reporting Scheduling & Calendar Management CRM Systems

Program Coordination Customer Service Communication Time Management Organization

Contact this candidate