Versatile Banking and Customer Service Professional/Data Entry
Resume:
JESSICA LYMAN
Goodyear, AZ *****
*************@*****.***
About Me
I grew up in New Berlin, Wisconsin and recently moved to Arizona. Most of my experience was in the banking industry from the Milwaukee area. I’m a hard working and dedicated individual who is always looking for a challenge! I’m always willing to learn new things, and always looking for new opportunities of growth.
From experience in a corporate community bank, I have worked well in high stress situations and am able to problem solve. When given tasks, I get them accomplished quickly and accurately. I also can multitask, being in customer service, I’ve had plenty of experience in multitasking in various situations. I also pay great attention to detail, well organized, and I’m consistent in follow ups. I take pride in my work and enjoy being able to help others!
Education
High School Diploma-
New Berlin West High School
UW-Waukesha of Wisconsin-
Attended 2011-2012 courses taken: Intro to Programming, Economics, and Pre-calculus.
The Skin and Makeup Institute of Arizona-
Attended August 5th 2019 -September 11th 2019, 100 hour Makeup Artistry Class-Certification.
Experience
Applebees-
Hostess/ July 2011-September 2011
Greeted and directed customers to their seats and informed them of specials. Served food to tables, cleaned the floors, bathrooms, and tables.
Walmart-
Cashier/ September 2011-March 2013
Cash handling experience, cross trained in customer service, applied customers for credit cards, handled returns, processed wires, and stocked store inventory.
Tri City National Bank-
Universal Teller/ April 2013-July 2014
Handled large commercial deposits, processed loan payments and Western Union transactions, and accurately processed teller work.
Customer Service Representative/ July 2014-December 2015
Balanced the corporate bank’s cash vault, verified cash buys/sells, was able to provide highest supervisor overrides, opened both personal and business accounts, assisted customers by phone and directed specific calls to corporate, completed several credit card sales, processed stop payments, holds, and both domestic and international wire transfers.
Personal Banking Representative/ December 2015- April 2016
Lead and assisted teller line, handled overdraft notices, made overdraft reversal decisions, completed charge offs, and trained customer service and teller employees.
Loan Data Entry Specialist/ April 2016-March 2017
Prepared and sorted documents for data entry, entered loan data on banks computer system, accurately processed file maintenance requests and acknowledged proper documentation and approval prior to processing, researched and resolved loan data errors, and maintained logbooks and organized information on Excel programs.
Mutual of Omaha Bank
Senior Teller/ March 2018-March 2019
Handled large commercial deposits, accurately processed teller work, balanced cash vault and ATM, verified cash buys/sells, processed loan payments, assisted customers by phone, completed credit card sales, processed stop payments, holds, and wire transfers. Offered products based on customers needs. Made sales calls to local businesses and customers.
Alaska USA Federal Credit Union
Member Service Specialist/ April 2019- June 2019
Handled large volume of calls in a call center. Assisted members with product needs and inquiries. Transferred calls to specific departments depending on members needs. Identified members appropriately and handled banking transfers, loan payments, stop payments, and basic maintenance.
Ulta Beauty
Clinique Sales Associate/ November 2019-March 2020
Interacted with new and existing guests and maintained active contact customer list. Informed guests of current promotions, events and services within the store. Met individual and team sales targets and goals. Conducted makeup applications, skin care analyses and product demonstrations. Ensured all merchandise, testers and demonstration stations are well-maintained. Followed all loss prevention control and compliance procedures. Promoted loyalty and guest service programs.
Awards and Acknowledgments
I was acknowledged by Tri City National Bank’s CEO and Executive Vice President for driving out to a customer’s business to open an account. The customer contacted the bank stating I was efficient and helpful.
I was the customer service representative of the month for 6 straight months.
Trained multiple employees and was recognized by the Vice President/Corporate Trainer on a job well done in training a teller for being certified on the spot.
Captain of JDRF team for past 2 years. I organized fundraising and raised over $1,000 both years.
Certified in Professional Makeup Artistry from The Skin and Makeup Institute of Arizona.
Contact this candidate