Administrative Support and Data Entry Specialist
Resume:
Angela Holt
*********@*****.*** 615-***-**** Nashville, TN 37210 US
Skills:
Administrative Assistant Data Entry Customer Service Medical Records Clerical Basic Software Applications Receptionist Billing & Coding Travel Agent File Clerk Appointment Scheduling Insurance Verification Real Estate Excel Computer Skills QuickBooks Shipping/Receiving WMS/AS400 Software Research
Professional Experience
Documents Prep Specialist
Vital Records Control Nashville, TN 7/2025 – 9/2025
Arrange, organize, and sort paper documents, removing fasteners and repairing damaged pages for scanning.
Inspect documents for accuracy and completeness, ensuring compliance with client specifications.
Adhere to HIPAA and privacy laws when handling sensitive data.
Perform quality checks on scanned images to ensure clarity and accuracy.
Collaborate with team members to meet daily production goals and deadlines.
Assist in troubleshooting scanning equipment and workflow issues.
Data Entry Operator
State of Tennessee Department of Education, Nashville TN 5/2025 – 7/2025
Reviewed and input data from applications for the Freedom Scholarship program.
Ensured accuracy and compliance with state guidelines and regulations.
Maintained organized digital records within departmental systems.
Assisted in verifying student eligibility and correcting discrepancies.
Supported reporting needs by generating summaries from entered data.
Coordinated with staff to streamline application processing.
Gap reason- looking for better opportunities
Benefits Administration Services Associate II
Conduent – HCA, Nashville TN 8/2024 – 1/2025
Assisted HCA employees with inquiries regarding healthcare and retirement benefits.
Managed high-volume calls in a fast-paced call center environment.
Navigated multiple systems to resolve customer issues efficiently.
Delivered excellent customer service, ensuring positive client experiences.
Documented call outcomes and escalated complex cases when necessary.
Supported training initiatives by mentoring new associates on system navigation.
Sr On Site Service Specialist
Ricoh-Cigna HealthSpring, Franklin TN 1/2023 – 9/2024
Operated high-volume duplicating, mailing, and bindery equipment.
Managed shipping/receiving, sorted and distributed mail/faxes, and applied postage.
Performed scanning and imaging of medical documents for digital storage.
Maintained inventory records and prepared supply reports.
Supported medical data entry by indexing patient records into electronic systems.
Ensured compliance with HIPAA standards during document handling.
Gap reason- looking for better opportunities
Data Entry
Hermitage Lighting (Express Professionals), Nashville TN 10/2022 – 10/2022
Entered orders for electrical and lighting products into company systems.
Verified accuracy of product codes and customer information.
Gap reason- looking for better opportunities
Call Center Associate
Humana Insurance, Franklin TN 8/2020 – 2/2022
Managed inbound and outbound calls for customer care.
Assisted with insurance verification and updated member records.
Documented call interactions for compliance and quality assurance.
Supported enrollment periods by ensuring accurate data entry.
Gap reason- looking for better opportunities
Data Entry Specialist
NaviHealth, Brentwood TN 8/2019 – 10/2019
Conducted outbound calls to healthcare facilities verifying patient data.
Entered and updated medical information in Excel spreadsheets.
Ensured accuracy of patient demographics and insurance details.
Supported medical data entry for claims and authorizations.
Gap reason- looking for better opportunities
Call Center Representative
Journeys & Lids (LaSalle Network), Nashville TN 11/2018 – 12/2018
Answer incoming calls from customers purchasing Journeys and LIDS merchandise.
Sorting out complaints/issues about missing or lost packages, payment issues according to company policy.
Gap reason- looking for better opportunities
Data Entry, Medical Records
Blue Cross Blue Shield Insurance, Nashville TN 1/2018 – 2/2018
Organized files and collected patient data for entry.
Entered insurance and demographic information into databases.
Verified accuracy of medical records for multiple healthcare facilities.
Supported claims processing by ensuring complete documentation.
Assisted with medical data entry for billing and insurance verification.
Data Entry, Medical Records
CIOX Health (REMX Staffing), Nashville TN 8/2017 – 11/2017
Entered medical records into electronic systems.
Prepared billing requests for healthcare providers.
Ensured compliance with HIPAA and privacy standards.
Indexed patient files for easier retrieval.
General Administrative Assistant
Nashville MTA, Madison TN 6/2017- 7/2017
Filed records and prepared documents.
Proofread and drafted correspondence.
Assisted with clerical support for office operations.
Package Sorter
Amazon Warehouse, Nashville TN 5/2017 – 6/2017
Scanned packages from conveyor belt using hand-held scanner and ensure that the information provided on them coincides with work orders.
Ensure that packages are loaded onto pallets.
Gap reason- looking for better opportunities
Mailroom Clerk
Hewlett Packard Enterprises, Nashville TN 7/2016 – 8/2016
Sorted and collated mail, opened envelopes, and disposed of junk mail.
Date-stamped incoming mail and applied postage to outgoing mail.
Used fax and scanning machines for document processing.
Gap reason- looking for better opportunities
Call Center Representative
TN Dept. Of Labor, Nashville TN 3/2016 – 4/2016
Answered in-bound calls concerning inquiries about unemployment benefits.
Forwarded calls to different departments.
Gap reason- looking for better opportunities
Medical Records Clerk
TN Women’s Care, Nashville TN 9/2015 – 12/2015
Assembled, verified, typed, faxed and filed medical records for easier access by senior medical personnel, while preparing folders and maintaining records of newly admitted patients.
Customer Service Representative
Two Men and a Truck, Nashville TN 6/2015 – 8/2015
Handled incoming calls for moving services.
Logged payments and updated billing records.
Transferred orders to dispatch department.
Administrative Support
Cigna HealthSpring, Nashville TN 2/2015 – 4/2015
Informed healthcare providers of medical record availability.
Enrolled new members and answered patient inquiries.
Assisted with insurance verification and patient demographics.
EDUCATION
Stratford Career Institute, Saint Albans VT, 2016 Travel & Tourism
Ultimate Medical Academy, Tampa FL, 2013 Medical Administrative Assistant
Remington College, Nashville TN, 2010 Associate in criminal justice
National College of Business & Technology, Nashville TN, 2005 – 2008
Watkins Institute (High School), Nashville TN, 1983
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