Customer Service & Administrative Support Specialist

Oluseun Adeyinka

929-***-**** *************@*****.*** Houston, TX, 77002

Professional Summary

Customer-focused and detail-oriented Call Center Representative with extensive experience in customer service, client relations, and administrative support across healthcare, financial services, and food service industries. Adept at handling high call volumes, resolving customer inquiries, and ensuring compliance with industry regulations. Skilled in utilizing CRM systems, data entry, and technical support to enhance customer satisfaction and streamline processes. A strong communicator with a patient and empathetic approach, particularly in assisting elderly clients and individuals with specialized needs. Seeking to leverage expertise in customer service and administrative coordination to contribute effectively to a dynamic and service-oriented organization.

Professional Experience

Public Partnership LLC - CDPAP (Consumer Directed Personal Assistance Program) Call Center Representative 2022 – 2025

•Answered inbound calls and responded to inquiries about the CDPAP program.

•Guided consumers through the enrollment process.

•Provided information about program eligibility and benefits.

•Assisted caregivers and consumers with payroll, timesheets, and documentation.

•Addressed concerns regarding schedules, payments, and compliance.

•Verified documents for accuracy and compliance with state regulations.

•Ensured adherence to HIPAA and other privacy regulations.

•Assisted users with accessing and using online portals for CDPAP services.

UBS Financial Services Client Service Representative November 2020 – 2022

•Responded promptly and professionally to client inquiries about banking products and services.

•Researched and resolved client concerns, ensuring timely communication of resolutions.

•Assisted clients in navigating online applications, account setup, and troubleshooting technical issues.

•Maintained a patient and empathetic approach, particularly when assisting older clients.

•Participated in comprehensive training programs, including classroom training, online courses, and call certification.

•Utilized Microsoft Office, Excel, WDE, and Microsoft D365 as CRM tools for efficient data management.

•Upheld professionalism and adherence to security protocols, passing all background screenings required for the role.

GA Foods – Remote, FL Senior Customer Service Agent 2016 – 2018

•Managed high volumes of inbound and outbound customer interactions.

•Utilized generated sales leads and identified customer needs to achieve satisfaction.

•Built strong customer relationships through open and interactive communication.

•Provided accurate, valid, and complete information using the appropriate tools and methods.

•Met personal and team-based customer service sales targets and call handling quotas.

•Handled customer complaints efficiently, providing timely solutions and alternatives.

•Maintained detailed records of customer interactions, processed accounts, and filed necessary documents.

•Followed communication procedures, guidelines, and policies to ensure compliance.

Skills & Qualifications

Strong communication and active listening skills

Extensive customer service experience in healthcare and finance industries

Familiar HIPAA regulations, and compliance standards

Ability to handle high call volumes and multitask effectively

Proficiency in CRM software, Microsoft Office Suite, and data entry

Empathetic and patient approach, particularly when working with elderly clients

EDUCATION

Hunter College – New York, NY Bachelor of Arts in Sociology, Minor in Economics – 2008

Hostos Community College – Bronx, NY Associate of Applied Science in Liberal Arts and Science – 2006

Reference

Available upon request

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