Service Advisor - Customer-Focused Automotive Expert
Resume:
LINDSAY BUETTNER
715-***-**** • ***************@*******.*** • EDGAR, WI 54426
Results-driven Service Advisor skilled in communication and organization. Known for efficiently managing service inquiries and coordinating timely service completions, ensuring a seamless customer experience.
Summary
Skills • Customer service
• Service scheduling
• Relationship building
• Strong work ethic
• Team player mentality
• Customer consulting
• Computer skills
11/2019 - Current
Service Advisor, Camping World, Rothschild, Wisconsin Experience
• Assisted customers with service inquiries and product recommendations.
• Scheduled service appointments using dealership software systems.
• Communicated service options and pricing to customers effectively.
• Coordinated with technicians to ensure timely service completion.
• Maintained organized records of customer interactions and service history.
• Provided support in processing customer payments and invoices.
• Educated customers on vehicle maintenance and care best practices.
• Collaborated with the sales team to promote special services and offers.
• Promptly responded to customer inquiries via phone, email or in person.
• Provided accurate estimates of repair costs, labor times and parts prices to customers.
• Resolved customer complaints in an efficient and courteous manner.
• Assisted with scheduling appointments for service work to be performed on vehicles.
• Prepared invoices for services rendered and collected payments from customers.
• Greeted customers and addressed their needs in a professional manner. Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
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Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
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Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
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Explained the features and benefits of products or services offered by the dealership to customers.
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• Followed up with existing customers regarding past services performed on their vehicles. Tracked customer requests, comments, problems, issues and resolutions within designated systems.
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• Upsold additional products or services when appropriate.
• Maintained records of customer interactions and transactions.
• Participated in ongoing training activities related to automotive technology advancements.
• Developed and maintained strong relationships with customers to ensure repeat business. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
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• Engaged in conversation with customers to understand needs, resolve issues and answer 03/2018 - 08/2019
PET SITTER, DOGGY DAYCARE, SCHOFIELD, WI
product questions.
Conferred with customers by telephone or in person to provide information about products or services and take orders.
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• Collected deposits or payments and arranged for billing.
• Mentored junior team members and managed employee relationships. Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
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• Supported sales team members to drive growth and development.
• Prepared and evaluated CRM reports to identify problems and areas for improvement.
• Strengthened customer retention by offering discount options. Determined accurate prices for customer services, consistently searching for deals and best prices.
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Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
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• Maintained visual merchandising standards to enhance product displays.
• Collaborated with team members to ensure efficient store operations.
• Participated in training new associates on store policies and procedures.
• Helped customers find specific products, answered questions, and offered product advice.
• Greeted customers and provided exceptional customer service.
• Handled customer complaints in a professional manner.
• Answered incoming telephone calls to provide store, products and services information.
• Worked with fellow sales team members to achieve group targets.
• Assisted customers with product selection, sizing and styling.
• Maintained cleanliness of store environment including floors, windows, displays.
• Built and maintained relationships with peers and upper management to drive team success.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Sold various products by explaining unique features and educating customers on proper application or usage.
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• Attended weekly team meetings to review performance goals and objectives.
• Maintained a clean and safe environment for pets during visits.
• Developed personalized activity plans to keep pets engaged and healthy.
• Communicated effectively with pet owners regarding care routines and concerns.
• Monitored pet behavior to identify any health issues or changes in condition.
• Cleaned up pet messes and provided fresh food and water to all assigned pets.
• Communicated with clients regularly regarding their pet's care needs and progress.
• Met with owners to gather pet care information and discuss pet sitting duties.
• Fed animals twice daily and refilled water dish.
• Provided companionship to animals by playing with them or providing belly rubs.
• Provided emotional support when pets were feeling anxious due to separation from owners.
• Prepared food to meet needs of animals under care with appropriate meals. Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
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Monitored pet behavior for any signs of distress or illness and reported any changes to the owner immediately.
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Maintained detailed records of each visit, including tasks completed, medications administered, food and water intake.
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Followed safety protocols for handling animals in accordance with company policies and local regulations.
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Discussed behavioral issues with clients in order to develop strategies for resolving them effectively.
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08/2009 - 09/2018
Dairy Farm Hand, WOKATSCH DAIRY, MARATHON CITY, Wisconsin
• Checked fences daily for holes or damage that could allow an animal escape. Managed multiple pet care assignments simultaneously, demonstrating strong organizational skills.
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Developed strong bonds with pets, gaining their trust and ensuring a positive care experience.
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• Administered medications to animals.
• Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
• Operated and maintained milking machines and equipment daily.
• Monitored cow health and reported any issues to management.
• Managed feed distribution for optimal nutrition and growth.
• Cleaned barns and equipment to ensure a hygienic environment.
• Collaborated with team members during calving and animal care tasks.
• Participated in training new staff on farm procedures and safety protocols.
• Assisted with milking cows, including checking and maintaining milking equipment.
• Assisted with feeding, tagging, and treating calves. Worked cooperatively with other staff members to ensure efficient operation of the dairy farm.
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• Cleaned and maintained milking parlor areas daily.
• Operated farm machinery such as tractors, hay balers, manure spreaders.
• Built, maintained and repaired livestock fences.
• Mustered and drove livestock to milking sheds.
• Responded quickly to emergency situations involving injured or distressed animals.
• Washed and cleaned cattle udders, milk parlors and tanks.
• Performed daily tasks such as feeding, watering, and cleaning the dairy barns and stalls.
• Collected samples from cows for testing purposes.
• Handled calves in accordance with safety protocols established by the farm owner.
• Monitored herd health by observing cows for signs of illness or injury.
• Administered vaccines to cattle according to veterinary instructions.
• Provided medical care to sick or injured animals under the direction of a veterinarian. Patrolled, inspected and reported animal health and reported suspicious or unusual behavior.
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• Transported livestock between farms using appropriate vehicles and trailers.
• Cleaned stalls, pens and equipment using water hoses or pumps.
• Marked livestock to identify ownership and grade using brands, tags or tattoos.
• Herded livestock to pastures for grazing or to scales, trucks or other enclosures.
• Shifted animals between grazing areas to foster sufficient access to food. Patrolled holding habitats and grazing areas to monitor animal safety and make timely repairs to equipment, gates and pens.
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Used all-terrain vehicles to patrol expansive land holding, pastures and grazing areas to monitor animal activities.
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• Moved equipment, poultry or livestock manually or using trucks or carts. 06/2021
High School Diploma
ALGOMA HIGH SCHOOL, Algoma, WI
Education And
Training
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