Aviation Operations and Logistics Professional Candidate

Chelsea Kennedy

District heights *****

929-***-**** ******************@*****.*** linkedin.com/in/chelsea-kennedy

Currently pursuing a Bachelor of Science in Aeronautics from Embry-Riddle Aeronautical University with a solid foundation for launching and supporting a progressive career in aviation. Certified Armed Security Guard with proven expertise in Customer Service, Communication, Order Processing, Problem Solving, Collaboration & Teamwork, as well as logistics, project, and Inventory Management. Seeking a full-time position in Aviation Operations, Supply Chain, or logistics management internship with a progressive organization to contribute technical knowledge, operational efficiency, and strong interpersonal skills.

EDUCATION

Bachelor of Science in Aeronautics, expected graduation 2026

Minor: Project Management,

Embry-Riddle Aeronautical University, Worldwide campus

Security Training Academy, Pasadena,MD Sep 2025– 2025

Armed Security training

PROFESSIONAL EXPERIENCE

Elanafrique, Remote Dec 2021 – Present

Service Representative

Coordinated to emails to make sure customers have access to their accounts

Assist customers through chat to create login information

Responsible for giving Feedback to the supervisor

Managing inbound and outbound customer calls, including product inquiries, order placing, and billing questions

Responsible for Processing, validating, and triaging emails submitted by customers

Resolved escalated customer needs using product knowledge

Data entry of customer service-related items, including sales orders, faxes, product transfers, and credits

Access customer databases or other files to research customer inquiries

Maintains all product and promotional materials in an orderly manner

Performed day-to-day administrative tasks such as maintaining, organizing, and archiving files

Walmart, Fredericksburg, VA Mar 2024– Sep 2025

Security Guard

Monitored high-traffic areas, entrances, and exits to deter theft, ensure customer safety, and maintain a secure shopping environment.

Conducted floor patrols and observed customer behavior to identify potential shoplifting activity while maintaining a visible, professional presence.

Collaborated with Walmart Asset Protection teams to report suspicious behavior, recover merchandise, and support investigations.

Reviewed and monitored CCTV cameras to track activity, verify incidents, and assist management with evidence when needed.

Responded to alarms, disturbances, and safety hazards, ensuring quick resolution and escalating issues to supervisors when appropriate.

Provided clear communication and customer service by giving directions, answering questions, and assisting guests during emergencies or evacuations.

Documented daily activities, incidents, and safety observations to maintain accurate security logs and support store leadership.

Belk, Fredericksburg, VA Jul 2023 – Jan 2024

Support Flex Associate

Processed an average of 40–60 online and in-store pickup orders per shift, accurately picking, packing, and shipping merchandise to meet same-day and next-day deadlines.

Managed and maintained the store’s fulfillment area by tracking 500+ SKUs, monitoring supplies, and completing daily area checks to ensure consistent cleanliness and organization.

Received, unloaded, and processed 1,000+ units of incoming merchandise per truck, organizing and displaying items to support weekly floor sets and visual merchandising standards.

Prioritized rush, same-day, and standard orders using handheld devices and POS systems, helping reduce average order processing time by approximately 15% during peak periods.

Monitored inventory by reconciling stock counts, tracking shipments, and replenishing shelves, helping maintain on-hand accuracy within 98% of system records.

Collaborated with a team of 10+ sales and fulfillment associates and 3 managers to complete daily task lists and consistently meet store productivity and closing targets.

Delivered high-quality customer service by greeting customers, assisting with product location, and processing 50+ transactions per shift at registers and pickup counters.

Contributed to store sales and loyalty goals by opening an average of 4 new credit or rewards accounts per week, supporting monthly credit and clientele targets.

Assisted with 3–4 major floor moves per quarter, including seasonal resets, promotional displays, and remerchandising to maintain a visually appealing and shoppable sales floor.

Utilized digital tools and inventory systems to check product availability, locate items across nearby stores or warehouses, and support successful fulfillment of approximately 95% of customer requests.

Maintained a professional appearance and demeanor in line with company dress standards, consistently receiving positive feedback from customers and supervisors.

Skills

Security & Protection – State-approved armed and unarmed security officer training; range qualified with experience in situational awareness, access control, incident reporting, and emergency response.

Aviation & Airport Security – Knowledge of aviation security, aviation safety, and aviation law, including threat identification, regulatory compliance, and protection of passengers, cargo, and critical infrastructure.

Logistics, Air Cargo & Supply Chain – Background in supply chain fundamentals, air cargo operations, logistics for aviation, transportation principles, and production/operations management.

Data Entry, Reporting & Documentation – Skilled in accurate data entry, recordkeeping, report writing, and organizing digital and physical files for security, customer service, and logistics environments.

Business, Finance & Management – Experience with financial accounting, microeconomics, management principles, and quantitative problem-solving to support operational decisions and resource planning.

Digital & Technology Proficiency – Proficient with Microsoft Office (Word, Excel, Teams, PowerPoint), basic information systems, and digital tools used for customer service, inventory, and security operations.

Communication & Customer Service – Strong written and verbal communication skills developed through business communication coursework and frontline roles in customer support, retail, and service environments.

Relevant Coursework – Embry-Riddle Aeronautical University

SCTY 400 – Aviation Security BSAS 409 – Aviation Safety

ASCI 202 – Intro to Aeronautical Science ASCI 254 – Aviation Legislation

HIST 130 – History of Aviation in America LGMT 410 – Management of Air Cargo

LGMT 200 – Intro to Supply Chain LGMT 331 – Transportation Principles

LGMT 411 – Logistics Management for Aviation LGMT 420 – Management of Production & Operations

LGMT 444 – Principles of Supply Chain Management PMGT 300 – The Project Management Profession

ACCT 210 – Financial Accounting STAT 211 – Statistics with Aviation Applications

MA 112 – Applied Calculus for Aviation MMIS 221 – Intro to Management Information Systems

COM 222 – Business Communication MGMT 201 – Principles of Management

MKTG 311 – Marketing

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