PRN/Weekend Nursing Assistant Professional

Monique L. Coles

**** ********** **** ** ***. *, Washington, DC 20032

757-***-**** ***********@*****.***

SKILLS SUMMARY

Reliable, service-focused, professional with over 13 years of patient-care experience. Able to provide high-quality care in a fast-paced environment. Motivated leader with strong organizational and prioritization abilities. Hardworking and passionate in providing patient care and customer satisfaction. Works well individually and in a team environment. Able to maintain and adhere to safety protocols and guidelines. Compassionate and technically skilled in attending to patients in diverse healthcare settings.

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EDUCATION:

Community College of the District of Columbia, Washington, DC;

Certification: Patient Care Technician

Certified Nursing Assistant Year, 2012

University of the District of Columbia, Washington, DC October 1994

Certified Home Health Aide

Ballou STAY Washington, DC Graduate Equivalency Diploma May 1992

PROFESSIONAL EXPERIENCE

FIRST HEALTH SERVICES, Capital Heights, MD

Administrative Assistant 09/07/2023 - Present

Provide general office support such as answering phones, responding to emails, and scheduling

appointments

Conduct necessary inbound and outbound phone calls

Work And train Under the program Director Guidance

Program Outreach

Maintain confidentiality and adhere to ethical standards when handling sensitive information

Provide support the mental health staff upon request

Effectively multitask and prioritize tasks to meet deadlines and support program operations

Manage document filing systems and ensure all paperwork is organized and accessible

Joseph’s House 1720 Lanier Plc NW Washington Dc 20009. September 2024 to March 2025.Certified Nursing Assistant and Community are Aide.

Assist with ADL’s, Bed changing, Transfers from Bed to chair. Bathing. Medication reminders. Meal assistance and prep. Record intake and output of patient. Hospice care. MAR recordings

Sasha Bruce Youth Inc 741 8th st SE washington DC 20002.

Family Engagement Specialist September 2016- July 2023

Facilitated individual and group counseling to youth and families.

Completed youth and family assessments and develop 90-day services plans with youth and families.

Implemented and adhered to fidelity of evidence-based curriculums.

Provided the Program Director with timely and accurate documentation of all services provided, including client progress reports, court reports, Unusual Incident Reports, and case notes.

Worked collaboratively with community-based partners using transformative mentoring from the Credible Messengers Model.

Provided crisis intervention and triage case management services.

Assisted in all new development and activity with the partnership.

Advocated with human service, health, court, and local justice systems to resolve issues facing youth and/or families with regard to any pro-social advancement issues.

Met regularly with youth and families to develop and maintain a consistent approach to supporting and expanding the personal growth and leadership skills of young people.

Provided educational, recreational, and cultural workshops.

TOTAL CARE SERVICE, Takoma Park, MD

Direct Support Professional October 2014 – May 2021

Documented and monitored client’s behaviors and report any abnormal signs or issues to upper management.

Provided direct care to those with intellectual and developmental disabilities.

Fostered positive relationships between caretakers and individuals served.

Regularly checked clients to determine if they need any further hygienic care.

Reported changes in client’s condition or family situation to administrators and supervisors.

Transported clients to regular appointments and any extracurricular activities

Provided medication management.

Assisted clients with daily living activities.

Monique Coles, page 2

HOME HEALTH MANAGEMENT, Washington DC

Home Health Aide April 2008 – October 2011

Supported patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands.

Assisted patients by providing personal services, such as, bathing, dressing, and grooming

Maintained a safe, secure, and healthy patient environment by following asepsis standards and procedures; maintaining security precautions; following prescribed dietary requirements and nutrition standards;

Monitored patient conditions through observation of physical and mental status.

SKILLS AND EXPERIENCE

Software Experience: Internet Explorer, Microsoft Word, PowerPoint, Outlook, Excel,

Access, and Publisher

CERTIFICATIONS

●Adult, Infant & Child CPR Washington DC September 10/2024

●Wellness Recovery Action Plan Washington DC August 2016

●Certified Family Peer Support Specialist Washington DC August 2016

●Direct Support Professionals Washington DC April 2012

●Certified Family Peer Support Specialist

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