Customer-Focused Security Professional with Strong Communication

SUKHRAJ SINGH

Moncton, Canada E*G *T* 437-***-**** ***.************@*****.***

PROFILE

Dedicated and Customer-Focused Professional with over a year of hands-on experience in high- pressure environments at Nationwide Security and Elite Residential Security Services in Richmond Hill and Toronto, Ontario. Proven ability to build trust and rapport with diverse individuals while delivering exceptional service and resolving concerns efficiently. Strong communication skills, active listening, and a calm, professional demeanor under pressure have consistently resulted in positive client interactions and high satisfaction. Eager to leverage my interpersonal abilities and problem-solving experience into a full-time Sales and Customer Care role where I can deliver outstanding customer experiences and drive client success.

SKILLS

Attention to Detail: Ability to notice unusual

activity, identify potential security risks, and

ensure thorough monitoring of premises and

safety procedures.

• Problem-Solving: Strong analytical skills to

assess situations and respond effectively to

security challenges.

•

Safety-Conscious: Commitment to

maintaining a safe environment by following

security protocols and emergency

procedures.

• Communication: Proven ability to explain

safety procedures and security concerns to

staff, clients, and team members clearly and

effectively.

•

Technical Aptitude: Comfortable with using

and maintaining security equipment.

• Team Collaboration: Experience working with

security teams to ensure the safety and

security of the site.

•

Experience

Security Guard

Nationwide Security / Elite Residential Security – Richmond Hill, Ontario, Canada 24/7 Surveillance: Employing advanced security systems and conducting regular patrols to ensure the safety and security of the premises and residents.

•

Visitor Management: Effectively managing visitor access by verifying identification, logging guest information, and enforcing visitor policies, enhancing the overall safety of the community.

•

Emergency Response: Acting as the first point of contact during emergencies, including medical incidents, fires, and security breaches. Coordinating with emergency services and providing

•

crucial assistance to residents.

Customer Service: Delivering excellent customer service by assisting residents with inquiries, reservations, and requests. Always maintaining a welcoming and professional demeanor.

•

Package Handling: Efficiently handling package deliveries and ensuring secure storage and timely distribution to residents.

•

Conflict Resolution: De-escalating tense situations and resolving conflicts among residents and guests diplomatically and professionally.

•

Documentation: Maintaining accurate logs and reports of security incidents, maintenance issues, and daily activities, ensuring that the management and residents are informed.

•

• 3 years

EDUCATION

Diploma: Business 08/2024

Niagara College - Toronto

Languages

English

Full Professional

Hindi

Full Professional

Punjabi

Native or Bilingual

LICENSING

• Driving License & CPR

• Ontario Security license & Basic First Aid

Availability

Full Time Availability

Contact this candidate