Sales Support & Logistics Manager with 20+ Years' Experience

Sandra C. Pastrano

210-***-**** · ***********@*****.*** ·

**** ****** ****, *** *******, Texas 78240

OBJECTIVE

I am an experienced logistics manager seeking a customer service and sales support position with an innovative company providing the opportunity to focus on leadership, communication and customer service relations. I’m highly skilled in negotiation, dispatch management, customer logistics/conflict resolution, and sales team support.

COMPUTER SKILLS & MANAGEMENT TRAINING

Microsoft Office Suite Oracle Products: Order Management Cisco Unity Connection

ADP (Payroll) Collection Manager Messaging System

Rand McNally (Track Miles) Receivables Manager Boral Manager Development

Program

PROFESSIONAL EXPERIENCE

Alamo Cement Company Apr 2018 - July 2025 Sales Support Specialist San Antonio, TX Responsible for resolving customer inquiries related to pricing, product availability, and specialty items, ensuring timely and accurate communication. Submitted customer orders for invoicing, maintaining smooth order processing. Collaborated with sales team, providing data and insights to help them better serve their clients and close sales effectively.

Boral Material Technologies, LLC Jan 2002 - Nov 2017 Manager/Sales Support San Antonio, TX

Worked closely with the VP of Sales to support sales personnel across the US, managing day-to-day operations and aligning efforts across multiple regions. Gathered and analyzed data for daily, monthly and ad hoc reporting, supporting both sales and inventory decision-making. Maintained accurate pricing across all customer accounts and territories, negotiating contracts with commercial freight carriers and overseeing specialty product inventory, including assisting with ash allocations during plant outages. Led the dispatch team’s daily operations and developed a program to streamline dispatch. Received and reviewed credit applications for new customers, collected insurance certificates and carrier agreements for risk management. Handled and resolved internal and external customer complaints, scheduled and prepared sales manager meetings and authorized standard operating procedures to ensure consistency across departments.

AT&T 1988 - 2001 Customer Service Representative/Bilingual San Antonio, TX

Managed high volumes of calls, ensuring prompt and effective communication with customers. Enhanced productivity by promoting products and solutions during customer interactions contributing to increased sales and customer satisfaction. Resolved customer complaints, turning negative experiences into positive outcomes. Performed accurate data entry of all customer orders.