Customer Service Specialist with Bilingual Skills
Resume:
C O N T A C T
*****************@*****.***
Miami, Florida
Zip code: 33130
COLEGIO LA SALLE
Obtaining a high school diploma
E D U C A T I O N
S K I L L S
ENGLISH
SPANISH
L A N G U A G E S
A B O U T
W O R K E X P E R I E N C E
Nation Wide Trailers
Customer Service for Inquiries and Rentals
IBEX Nicaragua
Customer Service For Verizon
OneLink Nicaragua Feb 2020 - Nov 2021
Customer Service for Claro TV
Make new customer requests, schedule on-site assistance, and check availability of resources to expedite work.
Give information on the process of rentals of items, vehicles, machinery, installment purchases, additional financing, payment options.
Perform scheduled logistics for services and delivery of products in a timely manner.
KELLY BERMUDEZ
Strategics thinking and
problem solving
Computer proficiency (teams,
excel, word)
Proactive
Strong verbal and written
communication skills
Computer proficiency (teams,
excel, word)
Bilingual
Detail-oriented and able to
handle multiple tasks
simultaneously
I'm a very responsible person, demanding with myself, friendly, with a good work ethic, creative and ambitious, eager to grow constantly and to achieve the results I set myself. Thanks to my spirit of personal and professional development, I found it very easy to work in a team and always give the best of my capabilities. With more than 5 years of experience in customer service in call centers and work from home.
CONNECTUS WFH
Customer Service for Electronics Devices
Provide information on existing devices and which will best fit the customer's needs.
Make a database of potential buyers up to date according to their needs and transfer it to the sales department.
Explain about the different plans that we had to find the balance quality price for the customer.
Handle customer issues regarding their cell phone services, payments, technical support and service retention.
Provide information about our services and mobile products to new customers via email, text messages, social networks. Conducted call service satisfaction surveys to calling customers. Captured daily an average of 30 leads per day for new services or extensions on their contract.
Payments, change of plans, soft sales, new services installations.
Tech support, field support for installation technitians, device replacement.
Conducted call service satisfaction surveys to calling customers.
Jan 2022 - March 2023
July 2023- Nov 2024
December 2024- January 2026
Contact this candidate