Medical assistant, customer service, retail background

HW

HEATHER WRIGHT

**************@*******.*** 731-***-**** Jackson, TN 38305

Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.

Data Entry

Patient-focused care

Payment Collection

HIPAA Compliance

Phlebotomy

Patient Scheduling

Procedure Assistance

Medical Terminology

Medical Equipment Operation

Analytical decision-making skills

Coreheart & Medical Clinic Jackson, TN

Medical Assistant

01/2020 - Current

Interview patients for cardiac and medical symptoms, confirm concomitant medications, collect vital signs, perform electrocardiograms. Administer injections, medications and treatments for example nebulizer breathing treatment as directed by the physician.

Collect IV blood samples from patients for laboratory testing purposes and drug screen urinalysis.

Call patients to inform lab and ct scan results and instructions, send refills to pharmacy, confirmed controlled substance refills using CSMD database, return phone calls to patients.

Collect orders for home health, physical therapy, respiratory, cpap supplies, cardiac clearance requests. Call referrals for patients. Training new employees for triage nursing

Communication with pharmaceutical representatives for medical devices, medications, home health/hospice, & physical therapy Cardiovascular Clinic of West Tennessee

Jackson, TN

Medical Assistant

08/2013 - 01/2020

Senior triage nurse for cardiology & vascular clinic I've trained numerous externs from local business college Daily performances of electrocardiograms, vital signs, interviewed patients of cardiac & vascular problems, reviewed concomitant medications, retrieved hospital records or other diagnostic reports, called pharmacies for information, completed EMR's daily, checked out Medicare insurance Meaningful Use patients, performed ABI's/PVR's, submitted orders for event monitoring, transferred test results from Sonosoft to eclinicals, answered phones, assessed with front office as well as back office check in check out patients

At one time I was scribing with cardiologist

Whatever was asked in my capability to do I would do so if needed at the time.

Summary

Skills

Experience

Apex Cardiology/Research Associates of

Jackson

Clinical Research Coordinator

03/2009 - 07/2013

I had daily communication with sponsors, CRAs, medical monitors, principal investigators via email, phone, in-person; conducted as primary coordinator for clinical research studies, interviewed patients for pre-screenings as well as consenting for the trials; source documentation, data entry, traveled to investigator meetings for new clinical trials; trained in various areas for job requirement when needed

Read many different protocols for each clinical study Inventory of investigator medications along with monitoring temperature log

Submitted deadlines of serious adverse event reports to IRB including sponsors within 24 hours & within 10 days as per protocol Venipuncture of PT/INR & additional blood collections along with centrifuging the samples & shipping them off with the use of dry ice at times within the same day of collection

Performed doppler testing for ankle brachial index readings Also, Physician Extender - Type III (Research Assistant) affiliated through Jackson Madison County General Hospital.

First Tennessee Financial Center

Teller 1 & 2

02/2008 - 03/2009

Customer service first, handled business monetary deposits daily, customer withdrawals, verified customer identification according to security guidelines, maintained balance of cashier drawer mid day & end of day.

Southeastern Clinical Research

Clinical Research Coordinator

01/2007 - 12/2007

Communication with sponsors, CRAs, medical monitors, principal & sub-investigators; interviewed patients for clinical trials, source documentation, organized charts for patients for each trial, traveled for investigator meetings

Scheduled patients for research visits, pre-screened patient charts daily Commuted to different facility for cardiac study.

Certified National Medical Assistant - 10/14/05

Dean's List

NCCT score of 97.81% in 9/23/2005

American Heart Association CPR certified - 5/29/2009 West Tennessee Business College

Jackson State Community College

North Side High School - Graduated with Honors/Business Technology Award References available upon request.

I like to write/journaling in spare time. Love to spend time with my family & friends. Attend church with my family enjoy the worship & messages from our pastor. I like to travel when I get the chance to do so & my favorite is going to the beach. I love animals, dogs especially. & I listen to music all kinds of music. Education and Training

References

Hobbies and Interests

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