Jury Coordinator Candidate with Ops Leadership Experience
Resume:
Kenton Caldwell
Westminster, CA 92683
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All Inclusive Resumé
SUMMARY
Extensive and diversified experience in management development, organization development, training, and operations in various industries. Demonstrated ability to conceptualize, design, build, and improve technical and non-technical procedures. Attuned to cultural diversity from extensive education abroad. Continuous career development with a proven track record in
• Data Management: Analysis and management of consumer credit data to meet FCRA policy.
• Needs assessment: Conduct training needs assessments for technical and management development.
• Course design / delivery: design, develop, and deliver technical and management training courses.
• ISO: Consult, train, and audit corporate personnel to achieve ISO 9002 certification.
• International and domestic freight logistics: Extensive experience in International and domestic freight logistics and organization development. CDL endorsements; Commercial Driver 21 years. EXPERIENCE
TTEC Government Services / TheTollRoads.com, Irvine, CA 2025 – 2026 CSR
• Facilitated clients via Genesys and computer for account, violation, credit card processing, and information updates. Collaborated with colleagues and management utilizing MS Teams. Schneider National, Inc., Green Bay, WI 2008 - 2024 Lead OTR Team Driver; based out of Phoenix, AZ
• Class “A” commercial Driver’s License with endorsements – Haz-mat, Doubles/Triples, & Tanker. K&M Domestic Services, Inc., Costa Mesa, CA 2006 – 2008
• Owned business franchise; dba Molly Maid of San Diego
• Owned business; dba Clean N Simple
• Established residential cleaning business from the ground-up; Facility set-up, LAN system set-up, fleet of vehicles, employees as teams, marketing, sales, accounting, etc. Kenton Caldwell Page 2
Experian, Costa Mesa, CA 2002 - 2006
Data Management Specialist II
• Analyze Credit Reporting data for accuracy and proper retention and management.
• Collaborate with Affiliate bureaus, clients, and colleagues to enable proper data management.
• Lead team in the development and the delivery of new computer procedures for Data Management trend analysis.
• Submitted a MBTI training and development platform proposal for management review. MGE UPS Systems, Costa Mesa, CA 2001 – 2002
Management Development Specialist
• Established and expanded a Training and Development Department as part of a team that designed and delivered various programs to numerous levels of the organization.
• Coached management on business and personnel related issues.
• Developed and delivered “Enrichment Sessions” on various business behaviors.
• Initiated the development of a HR “New Hire Orientation” presentation. Swift Transportation Co., Inc., Phoenix, AZ 1998 – 2001 dba Precious Jade Intl.; Contracted Owner/Operators for cross-country truck transport of commercial freight.
• Class “A” Commercial Driver's License with endorsements – Haz-mat, Doubles/Triples, & Tanker.
• OTR Team (husband & wife) 48 states; tractor/trailer & tractor/doubles for commercial freight transactions.
• Utilized satellite computer communications.
BAX Global, Inc., San Francisco, CA 1991 – 1998
MD & OD – Internal Consultant / Training Specialist (1993 – 1998)
• Teleworked from my fully equipped business office at home 80% of the time due to continuous air travel required for the job; 10% of my office work conducted at local field office; 10% of my office work conducted at BAX headquarters, Irvine, CA.
• Designed and delivered training for the United States and Canadian operations and management resulting in corporate ISO 9002 certification in both countries.
• Lead a team in the design and development of ISO policy and procedures for global application.
• Designed and delivered training for proper customer service, supervisor, and management of business behavior and development.
• Implemented corporate PC LAN and e-mail infrastructure through technical training.
• Instituted global business and leadership behavior through the analysis, design, development, delivery, and the application of training and organization development courses. Kenton Caldwell Page 3
Breakbulk Supervisor (1992 – 1993)
• Instituted on-line system processing that increased efficiency and doubled clearance count from 500 entries to over 1K, which resulted in revenue increases.
• Established business rapport procedures for Breakbulk / Custom House Broker interface.
• Supervised and trained six agents on proper Automated Manifest System procedures.
• Guided sales agents through the closing of import accounts Entry Specialist (1991 – 1992)
• Import brokerage: air, ocean, and primary accounts.
• Set-up importers for proper Power of Attorney, accounting, documentation, and Automatic Brokerage Interface with US Customs.
• Classified import shipments for US Customs Entry and Clearance.
• Generated timely import clearances via Automatic Brokerage Interface to meet scheduled on- forwarding.
• Achieved import clearance on “Intensives”, “Food & Drug”, etc. With US Customs agents. Galaxy Services, Inc. dba Alexander Int’l, San Francisco, CA 1990 – 1991 A domestic and international freight forwarder.
International Manager
• Instituted domestic freight services, consolidated and direct exports, and import breakbulk.
• Conducted freight transportation sales calls.
• Established and maintained communications with Far East agents. AFSAC, Inc., San Francisco, CA 1988 – 1990
A domestic and international freight forwarder.
International Administrator
• Generated export documentation: Shippers Letters of Instruction, Export Declarations, Letter-of-Credit, etc.
• Routed export freight for international transport.
• Physically prepared freight to meet export documentation requirements: International Air Transport Association shipments, Unit Loading Device and pallet/net consolidations. Airfreight Interline Services, San Francisco, CA 1986 – 1988 Airfreight Interline Services established profitable interline operations for freight forwarders. Partner
• Established on-site Interline Operations for clients using PC and mainframe systems.
• Interline control and analysis; accounting field revenue and profitability projection. Kenton Caldwell Page 4
Circle Airfreight Corp., San Francisco, CA 1981 – 1986 A worldwide freight transportation and logistics corporation. Administrator Interline Operations (1984 – 1986)
• Developed and computerized a two-person department that generated revenues of $1.5 million and profits of $800K per year after one year from start-up.
• Established a domestic interline tariff for computerized interline revenue pro-rations.
• Generated and accounted for interline billings to international carriers based upon contracted tariff rate pro-rations.
• Interline control and analysis; accounting field revenue and profitability projection; utilizing database and spreadsheet software.
Warehouse Operations (1983 – 1984)
• Properly loaded ULD-s and pallet/net for placement in cargo aircraft.
• Conducted review of Hazmat freight to meet international transport legalities.
• Operated forklift for proper loading and unloading of trailers.
• Drove van and bobtail to deliver and pick up time sensitive international shipments.
• Maintained control and coordination of international shipments for large consolidation movements by truck to aircraft or by direct aircraft.
Customer Service (1981 – 1983)
• Implemented telephone customer service skills to arrange local pick-up and international delivery of client’s freight; and to provide accurate export cost quotes and delivery schedules for client’s freight.
• Corresponded by telex to foreign stations to complete delivery coordination of international shipments. Kenton Caldwell Page 5
EDUCATION
BA – University of California at Santa Barbara
Certifications:
ISO 9002 Auditor; MBTI; Behavioral Interviewing, Train-the-trainer, & Facilitation; CIW (Certified Internet Webmaster) from Software Education of America, Brea, CA. Certified Data Management Specialist from Experian’s Education Program Flying Tiger / LAX – Airfreight Rate Structure and Analysis California Commercial Driver’s License – i.e. Class “A” CDL Education Abroad:
• People’s Republic of China, Japan, and Hong Kong. CTA Study Tour. Archaeological study of the People’s Republic of China. University of California at Santa Barbara. 4 Units; summer 1980.
• Colombia, Ecuador, and Peru. Latin American Studies 233 – The Andes and the Amazon, California State University, Chico. 3 Units; summer 1979.
• Germany, Austria, Yugoslavia, Hungary, Romania, and The Netherlands. EUST X-320, German Civilization. San Diego State University. 3 Units; summer 1978
• Isreal, Greece. Study tour – Sports of the Ancient World; Sports Among The Jews. San Diego State University. 3 Units 1977.
• Ecuador, The Galapagos Islands. Ecuador: An Archaeological and Development Study. Portland State University, Portland, Oregon. 6 Units; summer 1976
• Spain, Portugal, Morocco, and England. Ancient History, Religion, and Language. California State University, Chico; summer 1975
• England, Yugoslavia, Greece, Egypt, Italy, and France. Economics and Political Science. California State university, Chico; summer 1974
• East Africa – Kenya. Tanzania, and Ethiopia. Study of East Africa I & II. California State University, Chico; summer 1973
• Pacific Tour – Vancouver, BC, Hawaii, Fiji Islands, New Zealand, Australia, Hong Kong, and Japan. World Ethnography. California State University, Chico; summer 1972
• East Africa – Uganda, Kenya, and Tanzania. Study of East Africa. California State University, Chico; summer 1971.
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