Collision Center Manager Service Manager
Resume:
PERSONAL SUMMARY
Dynamic Body Shop General Manager with a proven track record at
Galeana Chrysler Jeep Kia, recognized for increasing productivity and sales through innovative systems. I am proficient in CCC/CCC1 and known for exceptional leadership skills, I excel in building talented teams and fostering strong insurance relationships to enhance customer satisfaction. EDUCATION
High School
South Dade High School
January 1974
Graduated
I-Car Platinum Certified
6-20 all Lines Adjuster
License #296939
ASE Certified L2
SKILLS
• Proficient in CCC/CCC1
• Mitchell
• Audatex
• ADP
• CDK
• Reynolds and Reynolds
• Reynolds & Reynolds
Whiteboard
• Profit net
• Rome Integrated Body
Shop Program
• Parts trader
• Increased productivity and sales
in short periods of time due to
the development and
implementation of several
procedures and systems to
maximize operating efficiency.
• Competent and up to date on all
major and minor understandings
of insurance relationships
• A reputation as a purposeful,
organized, hands-on individual
with superior leadership skills.
• Outgoing and detail-
oriented, proficient at
building and keeping
professional company
procedures and policies.
• Successful development and
management of talented teams of
people
EXPERIENCE
BODY SHOP GENERAL MANAGER
Galeana Chrysler Jeep Dodge Ram, Kia then sold to CDJR of Fort Myers, in September of 2025 Fort Myers, FL December 2020 - Current
• Managed staff recruitment, training, and performance evaluations.
• Oversaw customer service initiatives to enhance client satisfaction.
• Implemented safety protocols to ensure compliance with industry standards.
• Developed budgets and managed financial forecasting for the business units.
MICHAEL H. DEMONTIGNY
Cape Coral, FL 33993
*********@****.***
• Fostered vendor relationships to ensure quality material supply for repairs.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service, and sales.
• Customer complaints quickly resolved while keeping high quality standards of service delivery.
• Created schedules and checked payroll to remain within budget.
• Established and kept effective communication with staff members to ensure efficient operations.
• Created a positive work environment by developing team building activities that encouraged collaboration among departments.
• Built and kept loyal, long-term customer relationships through effective account management.
• Delivered exceptional client experiences through hands-on leadership of associates and managers.
• Maintained relationships with vendors to obtain the best pricing on supplies and materials.
• Conducted regular meetings with senior management team to review progress against established goals.
• Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
• Formed and sustained strategic relationships with clients. BODY SHOP GENERAL MANAGER
SUNRISE FORD Fort Pierce, FL October 2016 - November 2020
• Responsible for all the Body Shop Department duties.
• Increased the DRP programs' intake by 75%.
• Managed all phases of the shop and office, including dealer warranty claims, parts ordering, supplements, mechanical diagnosis, customer satisfaction, as well as retention.
• Controlled and prepared monthly and annual reports for budgets, P/L statements, accounts payable, RO opened and closed reports, flagging technicians, payroll, loaner, and rental cars, and got other major local dealerships as customers and their customers.
BODY SHOP GENERAL MANAGER
ADVANTAGE FORD September 2014 - October 2016
• Responsible for all the Body Shop Department duties.
• Increased business with the customer database, along with local major dealerships.
• Managed all phases of the shop and office, including dealer warranty claims, parts ordering, supplements, mechanical diagnosis, customer satisfaction, as well as retention.
• Controlled and prepared monthly and annual reports for budgets, P/L statements, accounts payable, RO opened and closed reports, flagging technicians, payroll, loaner, and rental cars, and got other major local dealerships as customers and their customers.
COLLISION ESTIMATOR
AUTONATION COLLISION CENTER FORT MYERS December 2013 - September 2014
• Use of estimating software programs to write estimates within DRP guidelines.
• Reviewed estimates with customers and/or insurance companies to secure an agreement on the costs of repairs.
• Examine the damaged vehicle to decide the extent of structural, body, mechanical, electric, or interior damage.
• Evaluate the practicality of repair, as opposed to the payment of market value before the accident.
• Decide the salvage value on a total-loss vehicle.
• Compiled pictures, notes, or other data required by DRP programs.
• Evaluated vehicle damage and created detailed repair estimates.
• Communicated with customers to explain repair processes and costs.
• Managed insurance claims by coordinating with adjusters and providing documentation.
BODY SHOP GENERAL MANAGER
ABRA Auto Body & Glass September 2011 - November 2013
• Company Overview: Formerly Ashville Ford Collision Center.
• Responsible for all the Body Shop Department duties.
• Created new revenue streams through businesses and added insurance companies.
• Managed a team of body technicians and parts professionals for a fast turnaround time.
• Spearheaded a cross-functional initiative to achieve higher customer business through the implementation of ABRA Management.
• Trained estimators for new insurance policies and programs.
• Parts control and cost, as well as payroll.
• Formerly, Ashville Ford Collision Center
BODY SHOP MANAGER
Anderson Automotive Collision Center February 2010 - September 2011
• Managing all phases of the shop and office, including factory warranty claims, parts ordering, supplements, mechanical diagnosis, and keeping CSI scores.
• Controlling and preparing weekly, monthly, quarterly, and yearly budget reports.
• Profit and Loss Statements, accounts payables, RO Open and Close reports, flagging technicians, payroll, loaner, and rental vehicles.
• Work with many insurance companies and DRPs.
BODY SHOP MANAGER
Macco Auto Painting Asheville, NC January 2006 - February 2010
• Managed daily operations of collision repair shop.
• Oversaw team performance and ensured quality standards.
• Coordinated scheduling of repairs and customer consultations.
• Maintained inventory of parts and supplies for efficient workflow.
• Resolved customer inquiries and concerns professionally and promptly.
• Collaborated with insurance companies to streamline claims processing.
• Communicated effectively with insurance companies, documenting in detail each process of repair.
• Wrote complete and correct cost estimates for labor and parts.
• Built and kept strong relationships with customers to encourage loyalty and obtain recommendations.
• Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery.
• Selected vendors with largest inventory, best prices, and quickest delivery, building lasting relationships.
• Monitored employee performance and provided feedback as needed.
• Implemented business development, customer service and maintenance strategies resulting in increased production yield. OWNER/OPERATOR/GENERAL MANAGER
Pelican Service and Collision June 1996 - December 2005
• Performed all phases of mechanical and body shop repairs as an owner operator.
• Hiring, training, diagnosing, flagging, payroll, accounting, estimating, claims, and DRP's.
• Direct mechanical repair shop for Hertz, Alamo, National Car Rentals.
• They had several major dealerships with no body shops and independent dealers.
• Advertising and promotional sales.
• Completing all vehicles on time with quality and pride. BODY SHOP MANAGER
Bill Branch Chevrolet January 1996 - June 1996
• All phases of body shop management and reports.
OWNER/OPERATOR/MANAGER
ARPCO & Electric Bake Shops February 1994 - January 1996
• All phases of owning and running two fast-paced production shops. CO-OWNER/GENERAL MANAGER
Jesse's Automotive Service/Body Shop & Used Car Center March 1982 - January 1994
• Complete management and operation of company in all phases. MECHANICAL FLEET MANAGER
National Car Rental Fleet Service/South Florida District September 1978 - February 1982
• Complete operation of mechanical/technical division of Ft. Lauderdale, Miami, West Palm Beach Divisions.
CERTIFICATIONS
I-CARS Platinum Certified
ASE Certified L2
6-20 All Lines Adjuster License
INSURANCE DRPS
• ALLSTATE
• STATE FARM
• GEICO ARX
• PROGRESSIVE
• CEI
• SAFECO
• USAA
• SECURITY NATIONAL
• BRISTOL WEST
• FARMERS
• AAA
• LIBERTY MUTUAL
PERSONAL INFORMATION
Total Experience: Over thirty-five plus years’ experience in the Automotive Body Shop/Mechanical Technical Industry.
ACTIVITIES AND HONORS
• Enjoy fishing, camping, exploring the outside.
ACCOMPLISHMENTS
• My business was highlighted by the Cape Coral Daily Breeze on Wednesday September 13, 1995.
• Andrew Survivors move to Cape, open a body shop. REFERENCES
References available upon request.
Contact this candidate