Detail-Oriented Medical Office Assistant

JM Jennifer Mckinney

Seminary, MS ***** 601-***-**** ***********@*****.***

PROFESSIONAL

SUMMARY

Organized Job Title with foundation in records management. Experienced in billing and collection procedures. Advanced medical terminology knowledge. Detail-oriented and knowledgeable Job Title skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational Language abilities. Reliable Medical Support professional with Number years of experience in Type environment. Expertly assist with office operations and physician support by gathering patient information, Task and Task. Cheerful during each patient interaction to improve satisfaction ratings and patient retention. Pleasant Chiropractic Assistant with passion for supporting improvement of overall physical health and well-being. Offering Number years of patient interaction, insurance verification and appointment scheduling. Astute and intuitive individual with exceptional composure. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

SKILLS Examination Scheduling

Muscle Performance

Continuous Quality Improvement

(CQI)

Efficiency Improvement

Medical Billing

Medical Histories and Vital

Statistics

Medical Terminology

Patient Information Maintenance

Patient and Caregiver Education

Reviewing Medical Histories

Insurance Data Processing

Schedule Management

Healthcare Knowledge

Telephone Etiquette

Payment Collection

Billing Support

Medical Front Desk Management

Medical History Collection

Patient Education

Insurance Billing

Patient Chart Tracking

Updating Medical Records

WORK HISTORY CHIROPRACTIC ASSISTANT/ RECEPTIONIST/ 10/2020 to CURRENT FINANCIAL

Peavy Chiropractic Clinic Hattiesburg, MS

Helped improve patient outcomes by educating and advising on relevant treatments and care.

Input patient data into computer system using Software and checked information for accuracy.

Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Conducted monthly and quarterly inventory of supplies using facility cost reporting records.

Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.

Assisted with marketing by distributing materials to area medical offices and reaching out to potential patients.

Collected and documented patient medical information such as blood pressure and weight.

Answered phones to respond to customer questions, provide information and schedule appointments.

Assisted chiropractor during patient exams to implement treatment plans quickly.

Performed electric muscle stimulation, massage, and mechanical traction. Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.

Liaised with patients and addressed inquiries, appointment requests and billing questions.

Scheduled patient appointments for busy chiropractic practice with revenues of $Amount annually.

Educated patients by providing treatment option information and advice on self-care and injury prevention.

Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Explained procedures to patients to reduce anxieties and increase patient cooperation.

CUSTOMER SERVICE ASSOCIATE 09/2018 to 08/2020

Hattiesburg Medical Supply Hattiesburg, MS

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Resolved associate, tool and service delivery issues revealed by statistical reports.

Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Promoted available products and services to customers during service, account management, and order calls.

Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. Responded proactively and positively to rapid change. Created and maintained detailed database to develop promotional sales. Delivered prompt service to prioritize customer needs. Reached out to customers after completed sales to suggest additional service or product purchases.

Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Cross-trained and provided backup support for organizational leadership. Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues. Responded to customer calls and emails to answer questions about products and services.

Educated customers about billing, payment processing and support policies and procedures.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Followed up with customers about resolved issues to maintain high standards of customer service.

Met customer call guidelines for service levels, handle time and productivity.

Exhibited high energy and professionalism when dealing with clients and staff.

Solved problems with products and services by providing customers with technical support.

Kept detailed records of customer interactions to track and resolve issues quickly.

Increased revenue by cross-selling and upselling products and services. Maintained up-to-date knowledge of product and service changes. Promptly responded to inquiries and requests from prospective customers. Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Investigated and resolved customer inquiries and complaints quickly. Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Handled billing and payment issues following guidelines, resolving disputes properly.

Answered customer telephone calls promptly to avoid on-hold wait times. Informed customers about special promotions and provided detailed information for various products.

RECEPTIONIST 01/2016 to 08/2018

Heart South Cardiology Hattiesburg, MS

Confirmed appointments, communicated with clients, and updated client records.

Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages. Answered central telephone system and directed calls accordingly. Monitored and screened visitors to verify accessibility to inter-office personnel.

Collected and distributed messages to team members and managers to support open communication and high customer service. Handled assignments independently with good judgement and critical thinking skills.

Routed incoming mail and messages to relevant personnel without delay. Organized, maintained and updated information in computer databases. Sorted, received, and distributed mail correspondence between departments and personnel.

Maintained visitor log for entering and leaving facility for security purposes. Operated multi-line telephone system to answer and direct high volume of calls.

Collected Type payments, processed transactions and updated relevant records.

Resolved customer problems and complaints.

Handled cash transactions and maintained sales and payments records accurately.

Corresponded with clients through email, telephone, or postal mail. Kept reception area clean and neat to give visitors positive first impression. Assisted with onboarding new clients and securing paperwork completion. Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices. Responded to inquiries from callers seeking information. Provided clerical support to company employees by copying, faxing, and filing documents.

Managed multiple tasks and met time-sensitive deadlines. Tracked important information in Software spreadsheets and ran reports or generated graphs using data.

Answered phone promptly and directed incoming calls to correct offices. Compiled information from files and research to satisfy information requests.

Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Maintained confidentiality of information regarding clients and company. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

CUSTOMER SERVICE REPRESENTATIVE 08/2014 to 03/2016 State Farm Insurance Inc Collins, MS

Provided primary customer support to internal and external customers. Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Answered constant flow of customer calls with minimal wait times. Cross-trained and backed up other customer service managers. Educated customers about billing, payment processing and support policies and procedures.

Maintained up-to-date knowledge of product and service changes. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Optimized customer support by establishing collaborative service environments through targeted operational initiatives. Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Implemented and developed customer service training processes. Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Handled customer inquiries and suggestions courteously and professionally.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. Met customer call guidelines for service levels, handle time and productivity.

Increased efficiency and performance by monitoring team member productivity and providing feedback.

Processed customer service orders promptly to increase customer satisfaction.

Followed up with customers about resolved issues to maintain high standards of customer service.

Investigated and resolved customer inquiries and complaints quickly. Developed customer service policies and procedures to meet and exceed industry service standards.

Updated account information to maintain customer records. Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Reached out to customers after completed sales to suggest additional service or product purchases.

CUSTOMER SERVICE/ RECEPTIONIST/ PROMOTIONS 01/2008 to 07/2014 Manheim Auto Auction Hattiesburg, MS

Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Investigated and resolved accounting, service and delivery concerns. Promptly responded to inquiries and requests from prospective customers. Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Met customer call guidelines for service levels, handle time and productivity.

Managed timely and effective replacement of damaged or missing products.

Exhibited high energy and professionalism when dealing with clients and staff.

Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues. Maintained up-to-date knowledge of product and service changes. Educated customers about billing, payment processing and support policies and procedures.

Reached out to customers after completed sales to suggest additional service or product purchases.

Responded proactively and positively to rapid change. Cross-trained and provided backup support for organizational leadership. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

EDUCATION General Education Diploma Basics 05/1998 Petal High School, Petal, MS

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