Accounts Receivable & Administrative Professional
Resume:
KAREN
REGLING
Karen Regling
********@*****.***
Stafford, VA 22554
EXPERIENCE
Accounts Receivable/Administrative Assistant, United Air Temp Corporation, Lorton, VA 2024-2025
Responsible for the accurate processing of accounts receivables as well as creating and inputting jobs into the main computer software for HVAC technicians to be dispatched. Worked in coordination with not only the Virginia branches but also Maryland and Florida locations. Ensured completed HVAC jobs where accurately processed for the customer, company, and also for technicians to be accurately paid for the jobs, including their commission on the sale.
Incident Reporting Specialist, Stafford County Sheriff’s Office, Stafford VA 2020-2021
Performed specialized department related records management and skilled data entry by coding Law Enforcement reports using National Incident Based Reporting to transfer data to the Virginia State Police records systems. Performed clerical support, to include processing of reports, court documents, records requests and other documentation as necessary. Verified statistical documents for accuracy and completeness. Entered and retrieved sensitive and restricted information into computer system. Supported the Sheriff’s department’s information desk by greeting visitors, managing phone calls and forwarding to the appropriate parties. Assisted in the coordination and preparation of special documents and reports. Operated a variety of office equipment to include computers, fax machines, copiers, scanners, two-way communication devices, and multi-line telephone switchboard.
Administrative Assistant, Stafford County Public Schools, Stafford, VA 2018-2019
Attendance Officer. Responsible for maintaining accurate attendance records for over 2,500 students at Colonial Forge High School. Duties included daily record keeping using various computer systems, filing, multitasking, and conflict resolution. Offered Spanish translation services in person and over the phone for the school’s Spanish speaking families. Offered tours of the school, answered questions, and worked closely with the students’ counselors to explain schedules, code of conduct, and graduation requirements. Prepared daily reports and forwarded to the correspondent Assistant Principals and other staff. Communicated daily with staff, students, and parents via phone, online portal, emails and voicemail, as well as staff from the school district’s central office, and all surrounding Stafford County Schools. Prepared weekly and monthly reports, forwarding accurate information for Stafford County Public Schools to share with the State of Virginia. Communicated daily with the school’s nursing staff to ensure proper care of our students that had medical issues or concerns. Accounted daily for students that traveled to other schools for partial instruction. Communicated with assistant principals and their staff regarding student discipline issues.
Account Setup Specialist, Eliance Corporation, Minot, ND 1999-1999
Sales Department. Performed database entry, operational support, and customer service for Internet based companies. Supported these companies’ online credit card billing solutions through the e-commerce section of the company.
Call Center Customer Service Representative, Eliance Corporation, Minot, ND 1999-1999
Provided customer satisfaction through ongoing daily contact with clients from several Internet accounts and services, through telephone and email, in a call center environment.
Norwest Bank (Now Wells Fargo Bank, Teller, Minot Air Force Base, ND 1998-1999
Responsible for the daily accurate processing of monetary transactions and the safekeeping of large amounts of currency. Interacted with customers wishing to withdraw or deposit money into their bank accounts. Followed bank policies to ensure ethical business practices. Greeted customers and assisted them with their needs. Spoke to customers about new products and other offerings at our banking location.
Flight Commander, United States Air Force, Holloman Air Force Base, NM 1997-1998
Second Lieutenant. Commander of an 85-person Flight, whose mission was in direct support of the 49th Materiel Maintenance Group at Holloman Air Force Base, New Mexico. Responsible for the storage, inspection, repair, deployment, and accountability of “Bare Base” assets belonging to Air Combat Command, worth over $230 million dollars.
Student Assistant, University of Central Florida, Orlando, FL 1995-1997
Assistant to the Director of the School of Social Work. Duties included clerical, administrative, research, and computer support.
Victoria’s Secret, Florida Mall, Orlando, FL 1995-1995
Responsibilities included sales and customer service. Engaged with customers to deliver an excellent experience. Assisted with maintaining inventory, receiving and stocking merchandise.
SKILLS
Bilingual- English and Spanish.
Excellent multitasking, organizational and communication skills.
Proficient in both Windows and Macintosh computer systems, including software programs such as Excel, Word, Power Point, and Outlook. -
Dependable, conscientious team player.
EDUCATION
Supply Operations Officer Training School, Lackland Air Force Base, TX 1997-1997
University of Central Florida, Bachelor’s Degree, Criminal Justice, Orlando, FL 1993-1997
University of Central Florida, Minor in Aerospace Science, Orlando, FL 1993-1997
Air Force ROTC, University of Central Florida, Orlando, FL 1993-1997
Air Force Junior ROTC Osceola High School, Kissimmee, Florida 1992-1993
Osceola High School, Kissimmee, Florida 1989-1993
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