IT Support & Network Infrastructure Specialist

Professional Summary

Experienced IT Support & Network Infrastructure Specialist with a background in troubleshooting, system maintenance, and cloud infrastructure. Recognized experience in network setup, hardware installation, and support across diverse environments, including telecommunications, healthcare, and cloud computing. Skilled in diagnosing and resolving complex technical issues to deliver high-performance, reliable systems. Capable of working with cross-functional teams and adapting to new technologies, including AWS cloud services and IT support systems. Looking to bring IT skills to an advanced IT company where meaningful contributions can be made Key Skills

• Helpdesk Support

• Networking

• Operating Systems

• Cloud Technologies

• System Administration

• Network Protocols

• Fiber Optic Networking

• Cabling Management

• Data Center Support

• Hardware Installation

• Active Directory

• Troubleshooting

• Device Configuration

• Customer Service

• Device Configuration &

Support

• Team Collaboration

• Customer Service

Core Competencies

Proficient in diagnosing and resolving hardware and software issues. Understanding of networking protocols, configuration, and troubleshooting. Hands-on experience in network infrastructures in data center and telecom settings. Experienced in supporting cloud technologies like Microsoft Azure and managing data center infrastructure, including servers, storage, networking, and fiber connectivity. Education & Certifications

Information Technology Security Administration Graduated: December 2024 MyComputerCareer

Coursework: Relevant Coursework: Network I, Operating Systems, Computer &Systems, Network Security, Server I

(Linux), Security I

• CompTIA Security + Earned: 2025

• CompTIA Network + Earned: 2025

• CompTIA A+ Certification Earned: 2024

• Microsoft Certified: Azure Fundamentals (AZ-900) Earned: 2024

• Microsoft Certified: Azure AI Fundamentals (AI-900) Earned: 2024 Relevant IT Experience

Network Infrastructure Technician February 2025 - April 2005 AWS (via Lorien Global) - Contract Atlanta, GA

• Sustained AWS cloud infrastructure by supporting servers, storage, networking, power, and cooling systems.

• Installed and configured hardware for scaling projects, including fiber connectivity and network device setup across multiple data centers.

• Managed cabling infrastructure arranged tasks through ticketing systems, and troubleshot network, routing, and connectivity issues.

• Collaborated with internal teams, external vendors, and Technical Program Managers to complete large-scale data center projects.

Daymon Simmons

Lawrenceville, GA (470) 548 – 9821 ***************@*****.***

• Diagnosed and resolved fiber link issues using AWS internal applications, patched connections, and performed hardware upgrades and migrations.

• Automated tasks and executed scripts to support hardware deployments and network troubleshooting. Electronics Technician October 2001 to September 2004 Bellsouth Telecommunications Atlanta, GA

• Assisted in the operation, maintenance, and troubleshooting of telecom networks and customer equipment.

• Managed internal and external teams to ensure systems were operational and provide quality service to clients.

• Led technicians with functionality testing and resolving network issues across multiple locations.

• Accomplishment: Awarded "Simply the Best Award" for exceptional customer service and issue resolution. Biomedical Technician April 1999 to October 2001

Gambro Healthcare Atlanta, GA

• Provided technical support for biomedical equipment, including troubleshooting and repair of hemodialysis machines and systems.

• Coordinated the transfer, sale, repair and destruction of all biomedical, renal replacement, and ancillary equipment.

• Led training initiatives for 50+ clinical staff on proper equipment use. Work Experience

Commercial Driver & Logistics Roles March 2009 to Feb 2024 Various Companies: Opulence Expediting, Rocky Top Express, Lasership, etc.

• Deliver freight and ensure proper handling of logistical systems, establishing organizational and problem-solving abilities.

• Communicate with customers to resolve issues, guaranteeing timely deliveries and high customer satisfaction.

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