Technical Consultant Software Configuration & Training

Rohit Bandaru

Email: *************@*****.*** Mobile: 904-***-****

PROFESSIONAL SUMMARY

6+ years of experience as a Technical Consultant specializing in software configuration and customization, with a strong focus on client training and project management in the real estate software sector.

Proven ability to manage multiple implementation projects simultaneously while ensuring high-quality deliverables that meet client specifications and deadlines.

Skilled in SQL for problem-solving and data management, effectively utilizing technical expertise to enhance software functionality and client satisfaction.

Experienced in training clients on software applications, ensuring they are equipped to utilize tools effectively and maximize their investment in technology.

Strong background in Workday systems, with roles spanning HCM, Payroll, and Integrations, enhancing my understanding of software solutions in diverse environments.

Committed to continuous learning and professional development, evidenced by multiple Workday certifications that demonstrate expertise in various aspects of the platform.

Adept at collaborating within team environments to drive project success and foster a culture of innovation and excellence in service delivery.

SKILLS

Programming Languages: SQL, Python, Java, C#, JavaScript, HTML, CSS, R

Database Management: SQL Server, MySQL, PostgreSQL, Oracle, MongoDB, SQLite, Microsoft Access, NoSQL

Software Implementation: Workday HCM, Workday Payroll, Workday Time Tracking, Workday Integrations, Custom Software Solutions, Client Configuration, System Integration, User Acceptance Testing

Project Management: Agile Methodology, Scrum, Project Planning, Risk Management, Stakeholder Communication, Time Management, Resource Allocation, Documentation

Client Training: User Training, Technical Documentation, Training Materials Development, Client Support, Onboarding, Knowledge Transfer, Workshop Facilitation, Feedback Collection

Analytical Skills: Data Analysis, Problem Solving, Critical Thinking, Reporting, Business Intelligence, Data Visualization, Requirements Gathering, Process Improvement

Technical Support: Troubleshooting, Issue Resolution, System Maintenance, User Support, Software Updates, Performance Monitoring, Help Desk Support, Remote Assistance

Soft Skills: Communication, Team Collaboration, Adaptability, Conflict Resolution, Leadership, Time Management, Client Relations, Mentoring

Cloud Technologies: AWS, Azure, Google Cloud Platform, Cloud Storage, Cloud Computing, Virtualization, API Integration, SaaS Solutions

Quality Assurance: Testing Methodologies, Quality Control, Software Testing, Bug Tracking, Test Case Development, User Feedback Analysis, Continuous Improvement, Compliance Standards

WORK EXPERIENCE

Raymond James Financial - St. Petersburg, FL

Workday Analyst - HCM & Integrations - Jan 2024 to Present

Spearheaded implementation of Workday Human Capital Management (HCM) solutions, enhancing employee data management and streamlining integration processes with third-party applications, resulting in a 30% reduction in processing time.

Collaborated with cross-functional teams to configure and customize Workday modules, ensuring alignment with client requirements and improving user experience through tailored solutions.

Managed multiple projects simultaneously, utilizing Agile methodologies to prioritize tasks and meet tight deadlines, which improved project delivery by 25%.

Conducted comprehensive training sessions for clients on Workday functionalities, enhancing their ability to utilize the software effectively and increasing user satisfaction scores by 40%.

Analyzed and resolved complex integration issues between Workday and external systems, leveraging SQL for data extraction and troubleshooting, which minimized downtime and improved operational efficiency.

Developed and maintained detailed documentation for system configurations and processes, ensuring compliance with internal standards and facilitating knowledge transfer within the team.

Engaged in continuous improvement initiatives, identifying opportunities to optimize workflows and enhance system performance, leading to a 20% increase in overall productivity.

Fostered strong relationships with stakeholders, effectively communicating project updates and gathering feedback to refine system functionalities and user interfaces.

Implemented best practices for data governance and security within Workday, ensuring adherence to compliance regulations and protecting sensitive employee information.

Participated in regular team meetings to discuss project status and share insights, promoting a collaborative work environment that encouraged innovative problem-solving.

Technologies Used: Workday HCM, SQL, Agile, Integration Tools, Data Management, Project Management, Training, Documentation, Compliance, User Experience

Citigroup - Irving, TX

Workday Payroll & Time Tracking Analyst - Jun 2022 to Dec 2023

Optimized Workday Payroll processes by configuring time tracking functionalities, resulting in a 15% decrease in payroll discrepancies and enhancing accuracy in employee compensation.

Collaborated with HR and finance teams to ensure seamless integration of payroll data with financial systems, improving reporting accuracy and compliance with regulatory standards.

Conducted user training sessions on Workday Payroll and Time Tracking modules, increasing user adoption rates and reducing support requests by 30%.

Analyzed payroll data using SQL to identify trends and discrepancies, providing actionable insights that informed strategic decision-making and improved payroll efficiency.

Managed end-to-end payroll processing for over 5,000 employees, ensuring timely and accurate disbursement of salaries and adherence to labor laws.

Developed and maintained comprehensive documentation of payroll processes and configurations, facilitating knowledge sharing and enhancing team productivity.

Engaged in continuous process improvement initiatives, implementing automation tools that reduced manual entry time by 40% and streamlined payroll operations.

Fostered effective communication with stakeholders to gather requirements and provide updates on payroll projects, ensuring alignment with organizational goals.

Participated in audits and compliance reviews, ensuring adherence to internal policies and external regulations, which mitigated risks and enhanced operational integrity.

Led cross-training efforts within the team, promoting skill development and enhancing overall team capabilities in payroll management.

Technologies Used: Workday Payroll, SQL, Time Tracking, Data Analysis, Compliance, Process Improvement, Automation, Documentation, User Training, Project Management

AdventHealth - Nashville, TN

Workday HCM & Reporting Specialist - Sep 2020 to Dec 2021

Engineered custom reports in Workday HCM to provide actionable insights for HR leadership, enhancing data visibility and supporting strategic workforce planning initiatives.

Collaborated with HR teams to configure and optimize Workday modules, ensuring alignment with organizational needs and improving overall user satisfaction by 35%.

Conducted training sessions for HR personnel on Workday reporting tools, increasing reporting efficiency and empowering users to generate their own reports independently.

Analyzed employee data using SQL to identify trends and inform HR strategies, resulting in improved talent acquisition and retention efforts.

Managed the implementation of new Workday features and updates, ensuring smooth transitions and minimal disruption to HR operations.

Developed and maintained documentation for reporting processes and configurations, enhancing team knowledge and facilitating onboarding of new team members.

Engaged in stakeholder meetings to gather feedback on reporting needs, ensuring that reports met the evolving requirements of the organization.

Participated in cross-functional projects to enhance data integration between Workday and other systems, improving data accuracy and reporting capabilities.

Implemented best practices for data management and reporting, ensuring compliance with internal policies and external regulations.

Fostered a culture of continuous improvement within the team, encouraging innovative solutions to enhance reporting and data analysis processes.

Technologies Used: Workday HCM, SQL, Reporting Tools, Data Analysis, Training, Process Optimization, Documentation, Compliance, Stakeholder Engagement, Project Management

Dr. Reddy's Laboratories - Hyderabad, India

Workday HR Systems Analyst - Aug 2019 to Aug 2020

Developed and configured Workday HCM modules to support HR operations, improving data accuracy and streamlining employee onboarding processes.

Collaborated with HR teams to gather requirements and customize Workday functionalities, resulting in a 20% increase in user satisfaction and system adoption.

Conducted training sessions for HR staff on Workday functionalities, enhancing their ability to utilize the system effectively and reducing support queries by 25%.

Analyzed HR data using SQL to generate insights that informed strategic HR initiatives, leading to improved workforce planning and talent management.

Managed system updates and enhancements, ensuring minimal disruption to HR operations and maintaining compliance with regulatory requirements.

Developed comprehensive documentation for system configurations and processes, facilitating knowledge transfer and enhancing team efficiency.

Engaged in regular communication with stakeholders to provide updates on system enhancements and gather feedback for continuous improvement.

Participated in audits and compliance reviews, ensuring adherence to internal policies and enhancing operational integrity.

Fostered a collaborative work environment by sharing best practices and encouraging team members to contribute innovative solutions to HR challenges.

Implemented process improvements that streamlined HR workflows, resulting in a 15% reduction in processing time for HR requests.

Technologies Used: Workday HCM, SQL, HR Systems, Data Analysis, Training, Documentation, Compliance, Stakeholder Engagement, Process Improvement, Project Management

CERTIFICATIONS

Workday HCM Core Certification

Workday Payroll Certification

Workday Time Tracking & Absence Certification

Workday Integrations Certification

EDUCATION

Masters in Computer Science Saint Leo University 3.8 GPA

Bachelors in Computer Science ICFAI University 90%

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