TIMOTHY HARRICHARAN
#** ****** ******, *********, *** Juan, Trinidad, W.I .
868-***-**** ️ *******.***********.*****@*****.*** PROFESSIONAL SUMMARY
Customer-focused professional with hands-on experience in clerical support, client engagement, and problem resolution. Skilled at assisting customers with inquiries, managing records, and delivering positive experiences in fast - paced environments. Strong communicator with proven ability to remain calm under pressure, resolve issues efficiently, and maintain professionalism. Seeking to contribute my skills and dedication as a Customer Service Advisor with Ascensos.
KEY SKILLS
Customer & Client Relations
Strong Written & Verbal Communication
Problem Solving & Conflict Resolution
Clerical & Administrative Support
Data Entry & Document Management
Calendar & Email Management: Google Workspace, Microsoft Outlook / Office 365
Remote Work Tools: Google Workspace, Microsoft Office Suite, Zoom, Teams PROFESSIONAL EXPERIENCE
Clerical Assistant (On-The-Job Training Programme) 2024 – PRESENT The Ministry of Social Development & Family Services, Port-of-Spain.
Assisted citizens with inquiries, resolving issues promptly and ensuring a positive experience.
Provided clerical and administrative support to the Citizen Engagement and Outreach Unit.
Managed client communication, drafted correspondence, and maintained accurate records.
Supported coordination of internal meetings and community outreach initiatives.
Ensured confidential information was handled with discretion. Examination Invigilator 2022 – 2022
CSEC / CXC Examinations, Trinidad & Tobago.
Supervised students during examinations, ensuring adherence to rules and regulations.
Verified student identification and distributed required exam materials.
Responded promptly to technical difficulties and candidate concerns during sessions. Security & Administrative Support 2020 – 2022
Private Security Firm – Trinidad & Tobago.
Provided customer-facing support, assisting clients and visitors daily with professionalism.
Maintained daily logs and reports, ensuring compliance with company procedures.
Coordinated schedules and supported site supervisors with administrative tasks.
Assisted with incident reporting and interdepartmental communication. EDUCATION
South East Port of Spain Secondary School 2015 – 2021 Port of Spain, Trinidad & Tobago.
CSEC (CXC) Examination Results:
Electronic Document Preparation
& Management – Grade II
English A – Grade II
Mathematics – Grade III
Office Administration – Grade III
Principles of Business – Grade III
TIMOTHY HARRICHARAN
ADDITIONAL INFORMATION
Reliable internet and backup power available.
Flexible to work U.S. EST hours.
Strong commitment to accuracy, professionalism, and follow-through. REFERENCES:
Marlon Phillip
Acting Principal at South East Port-of-Spain Secondary School
Sharon B. Lewis
Supervisor at CXC / CSEC Examination Council
Kyle Robinson
Supervisor at the West Indian Tobacco Company Limited
Selwyn Clarke
Director at the Ministry of Social Development & Family Services