Client Services Specialist in Training

KIANA

WILLIAMS

C U S T O M E R E X P E R I E N C E

C L I E N T - S E R V I C E S

O P E R A T I O N S S U P P O R T

945-***-****

*****.**********@*****.***

Mesquite, Tx

W O R K E X P E R I E N C E

P R O F I L E

Customer-focused professional with 5+ years of experience delivering high-quality service and operational support across healthcare, retail, hospitality, and administrative en ironments. Known for clear communication, problem- solving, and the ability to support teams while enhancing client and guest experiences. Positioned for customer experience or client services role with a clear path into leadership.

Supported patient experience by maintaining clean, organized, and welcoming environments

Communicated with healthcare staff to ensure

timely room readiness and service needs

Followed compliance and safety protocols while

working in a high-accountability setting

Delivered positive customer experiences through

professional communication and service

Managed transactions, returns, and customer inquiries accurately

Supported-store organization, merchandising standards, and daily operations

Environmental Services Technician

Retail Associate- Cashier

Feb 2024 - Feb 2025

Oct 2023 - Feb 2024

Aramark/ Baylor Scott & White Hospital

Burlington

E D U C A T I O N

REMINGTON COLLEGE

2018 - 2019 Medical Billing & Coding

2025 - Certificate Alison

RENTAL PROPERTY MANAGEMENT

Gained knowledge in tenant relations, lease

administration, and service-based communication

Develooed skills in handling client concerns,

scheduling, and documentstion

Strengthened understanding of customer

satisfaction and relationship management

S K I L L S

Client & Guest Experience

Issue Resolution & Communication

Front Desk & Phone Support

Workflow Coordination & Operational Support

POS Systems & CRM Platforms

Data Entry & Documentation

Microsoft Office (Word, Excel, Access)

Confidential Records & Compliance

June2022 - July 2022

Labott

Data Entry Clerk

Processed confidential legal and administrative

documentation with high accuracy

Maintained organized digital records and generated reports under tight deadlines

D E V E L O P E D S T R O N G A T T E N T I O N

T O D E T A I L - W H I L E W O R K I N G W I T H

C O N F I D E N T A L C L I E N T A N D

P A T I E N T I N F O R M A T I O N

T R A I N D E D I N D O C U M E N T S T I O N

A C C U R A C Y, D A T A E N T R Y, A N D

C O M P L I A N C E S T A N D A R D S

B U I L T F O U N D A T I O N A L K N O W L E D G E I N C U S T O M E R - F A C I N G

H E A L T H C A R E S U P P O R T A N D

A D M I N I S T R A T I V E P R O C E S S E S .

2013 - 2016 Diploma

SKYLINE HIGH SCHOOL

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