Multifaceted Virtual Assistant & Automation Specialist

WALTER DEDJI

Lomé-TOGO • +228-******** • ***********@*****.***

PERSONAL PROFILE

Polyvalent and results-driven professional with over 4 years of experience in customer support, community management, graphic design, and virtual administration. Expert in automating workflows, optimizing processes, and improving efficiency using no-code tools (Zapier, Make, n8n), CRM platforms (Zendesk, Zoho), and prompt engineering. Strong focus on reducing manual tasks, enhancing team productivity, and delivering high-quality cross-functional support. Proven track record in achieving 90%+ customer satisfaction and freeing up team time through automation.

- Core Competencies -

● Workflow Automation & No-Code Tools: Zapier,

Make, n8n, API integrations (basic)

● Oral and Written Communications

● AI & Prompt Engineering: ChatGPT, Gemini

● Office & Project Management: Microsoft Office

Suite, Google Workspace, Trello, Notion, Asana

(basics)

● Communication: Bilingual (French/English), Email Management, Report Writing, Social Media Content

● Office Administration

● Positive Teamwork and Collaboration

● Graphic Design: Figma, Adobe Photoshop,

Illustrator

● Customer Support & CRM: Zendesk, Zoho

CRM, Beehive, Infobip, Multichannel

Resolution

● Data & Analytics: Google Analytics, Reporting

& Documentation

PROFESSIONAL EXPERIENCE

Freelance, Remote

Virtual Administrative Assistant (January 2022 – Present)

Coordinated tasks, deadlines, and project management using Trello and Notion for timely delivery.

Managed email inboxes: triaged, prioritized, and responded to maintain efficient workflows.

Prepared presentations, reports, and stakeholder updates using Microsoft Office and Google Workspace.

Created and scheduled social media content, managed publications, and handled captions/programming.

Performed data entry, document organization, online research, report synthesis, CV/resume editing, and FR/EN translation.

Supported client service via email/chat and coordinated with project tools. Grrr Studio, Lomé-Togo

Graphic Designer (2021 – Present)

Collaborated with marketing teams to understand client needs and deliver visual projects (logos, brochures, posters, banners, business cards).

Created high-quality designs using Adobe Photoshop, Illustrator, and Figma.

…continued…

Yango Africa, Lomé- Togo

Social Media Manager & Customer Support (October 2014 – Present)

Responded to user inquiries across multiple channels (phone, chat, email) with prompt and effective solutions.

Provided secure account support, including TOTP assistance for password resets.

Evaluated and enhanced support materials to improve customer interaction quality.

Resolved complaints efficiently following established procedures, adapting to international markets and drivers/clients.

Majorel Africa (Teleperformance), Lomé-Togo

Customer Support Representative (Ride-Hailing / Transport) (2021 – Present)

Collaborated with marketing teams to understand client needs and deliver visual projects (logos, brochures, posters, banners, business cards).

Created high-quality designs using Adobe Photoshop, Illustrator, and Figma. EDUCATION

École Supérieure de Gestion, d'Informatique et des Sciences (ESGIS), Togo Bachelor's Degree in Management

Graduated 2023

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