QM Engineer Technical Specialist II

Nasim Kaya, BA, CIP, DTM

416-***-**** *********@*****.***

Senior QA Specialist/ Implementation & Strategy Leader Optimizing Software Solutions and Driving Successful Deployments

Professional Summary

A detail-oriented and results-driven Senior QA Specialist leader with over 10 years of experience orchestrating successful software implementations and building strong client partnerships. I excel at bridging the gap between technology and business, leading cross-functional teams to streamline processes and drive operational efficiency. My expertise includes partnership evaluation, data-driven reporting, and meticulous administration to ensure seamless execution and exceptional client experience.

Operational & Partnerships Highlights

Orchestrated the operational onboarding and implementation of multi-million dollar software, ensuring seamless client adoption and satisfaction.

Collaborated directly with external partners and internal stakeholders to define requirements and create clear traceability matrices for successful system rollouts.

Managed and mentored on-site and offshore teams, fostering a collaborative environment to ensure high-quality standards and alignment with business goals.

Spearheaded the defect reporting and resolution process, accurately logging, prioritizing, and tracking issues to ensure uninterrupted operational efficiency.

Maintained deep expertise in insurance platforms and systems, acting as a vital liaison between Operations and IT to deliver timely updates and business solutions.

Anime North Public Relations & Subject Matter Expertise: Acted as a central point of contact for event logistics, ensuring a safe, equitable, and operationally sound environment for a massive public audience.

Technical Skills & Technologies

Implementation Skills: Managed Scheduled Deployment, Database Scheduling, Route Reconciliation. Responsible for all Distribution to Bus and Streetcars including Data Dictionary

Testing Expertise: SDLC, End-to-End Testing, Functional Testing, System Integration Testing(SIT), Smoke Testing, Regression Testing, System Integration Testing, Sanity Testing, User Acceptance Testing (UAT), Pre-Prod Testing, Production Support, Defect Management, Root Cause Analysis, Risk-Based Testing, Accessibility (AODA) Standards, Test Plan & Strategy Development.

Test Management: Jira, HP Quality Center (HPQC), QASE, TestRails, Confluence, ClickUp, Tableau, TablePlus, Rally, MKS, Rally (CA Agile Central), Salesforce Clever Care, Splunk

Languages & Platforms: SQL, Mainframe, AWS, Web, Mobile, ERP, JSON

Methodologies: Agile (Scrum, Kanban), Waterfall, Risk-Based Testing

Documentation: Experienced in writing test documentation (Test Plans, Test Scripts, Test Results Reports), Writing Test Cases, Requirements Traceability Documentation, Procedural Documentation.

Accessibility: Regulatory Compliance Testing/Audits (ISO, AODA, etc.)

Platforms: AWS, Table Plus, Tableau

Professional Experience

QM Engineer Technical Specialist II

Clever Devices Toronto/Woodbury, NY July 2023 to Aug 2025

Led inspection and validation of TTC scheduling processes to ensure compliance and accuracy including Route Reconciliation/Tracing, Data Distribution and Building Databases every 6 weeks.

Spearheaded end-to-end implementation releases, including configuration, lab testing, and route-based deployment.

Deployed Distribution including Mini Fleet and Full Fleet to Dev, Test and Production for Bus and Streecars.

Worked with Data Dictionary Team and TTC to Deploy into Production and maintain using Splunk.

Led the QA strategy, planning, and execution for multiple transportation projects, ensuring compliance and accuracy in all scheduling and data distribution processes.

Lead Daily Scrum, opened and closed Sprints, assigned work to others through Backlog, issue tracking, triage, and resolution to ensure timely delivery.

Worked with Client in Testing Lab using Clever Devices hardware and software to run bus and street cars.

Led in delivering Board Period Scheduling including Route Tracing, Data Distribution and Building Databases.

Liaised with Consultants to deliver Clever Products including Clever Cad/AVL, File Comparison between Databases, Bus and Streetcar schedule.

Anticipated, mitigated, identified, troubleshot, and resolved hardware and software problems on servers, input/output fleet, and workstations.

Analyzed system, server, application, network and input/output device performances.

Mentored and guided junior QA engineers on process procedures and transit technology solutions to enhance team effectiveness.

Tested using Product Regression for Test Plans and Release Notes to be delivered to Client.

Supported the System Engineer with Final System Design.

Ensured System compatibility with all subsystem of Clever products.

Wrote, maintained and updated Product Release Notes.

Provided On Call Support for any issues in production for buses, street cars, or client sites including Operation Centers.

Delivered presentations to internal and third-party vendors, ensuring alignment on testing objectives.

Platform/QA Lead

Springbig Toronto, ON/Boca Raton, FL Dec 2021 - Nov 2022

Partnered with stakeholders and consultants to enforce quality standards and resolve non-conformances.

Led Agile testing cycles and supported user acceptance through training, onboarding, and comprehensive documentation.

Orchestrated partnership onboarding and implementation of mobile and backend solutions, ensuring seamless user adoption for clients.

Led and mentored a bilingual international QA team including knowledge transfer.

Delivered large priority projects such as Bonus Engine, Campaigns, Finance and QuickBooks.

Collaborated with product owners, developers, and DevOps to define test plans, ensuring comprehensive test coverage for all development tasks within each sprint cycle.

Set up process and procedures for Regression Testing and Platform.

Created test cases to target new features and products.

Executed functional, smoke, regression and integration test cases using Agile methodology.

Debugged and investigated defects to determine root cause.

Experienced with Jira, Test Rails, QASE, Click up, Table Plus, Tableau and Confluence.

Executed and validated test data both front end and backend in AWS and Table Plus.

Mentored staff on process procedures and transit technology solutions to enhance team effectiveness.

Technical Support/QA Engineer

Commissionaires Great Lakes Oakville, ON April 2019 - December 2021

Conducted business analysis, test execution, and real-world user simulation to validate implementation readiness and compliance.

Assisted with implementation and roll out of in-house custom web-based ERP with AODA Standards.

Conducted business analysis and system validation to ensure implementation readiness and compliance.

Contributed to operational transformation by implementing process improvements to enhance team efficiency.

Developed and executed various test matrixes using risk-based testing methodology.

Provided end to end testing including defect management using Waterfall and Agile Methodology.

Provided support as required to other departments such as phone set up for Mobile Patrol trips.

Analyzed and Identified any test coverage gaps or areas of improvement in test cases.

Worked in the Operations Call Centre, providing ad-hoc administrative support and offering expert guidance to users on system processes.

Worked with Site Supervisors to set up backfill training of guards.

Technical Specialist – QM Team Lead

Travelers Canada/The Dominion Insurance Company Toronto, ON August 2008 –November 2018

Orchestrated the operational onboarding and implementation of multimillion-dollar insurance applications, ensuring seamless user adoption and client satisfaction.

Worked with the business as the SME coordinating and providing solutions to blockers, scheduling meetings, conducting walkthroughs, providing daily and weekly status reports and effort estimations.

Planned, prioritized, scheduled resources and coordinated testing / implementation with project teams to optimize the quality and cost effectiveness of QM processes.

Managed the defect review cycle, handling operational issues and bugs to ensure seamless efficiency.

Developed and oversaw test plans and strategies and created requirements traceability documentation.

Created requirements traceability documentation to validate test cases.

Drove all test development activities, including estimation, planning, execution, reporting, and closure.

Supported the product release team and collaborated with production counterparts to establish and maintain development best practices.

Wrote up use cases and business requirements based on consultation with product owner.

Applied risk-based testing techniques to ensure the best use of testing resources and time.

Worked and coordinated with other test leads to ensure all systems interfaces and up/down stream business processes are properly identified and tested

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