Director, Customer Management

MR. TEBOHO PULE

P O Box **** AAD Poso House, Gaborone, Botswana

Email: ************@*****.***

Phone: +267-********

EDUCATIONAL SUMMARY

Institution: UNISA, Pretoria - South Africa

Qualification: BSc Marketing

Year of Attainment: Ongoing

Institution: National Institute of Business Management, India Qualification: Master of Business Administration(MBA) in Operations Management Year of Attainment: 2020

Institution: Damelin Botswana

Qualification: Diploma in Marketing

Year of Attainment: 2008

Institution: Damelin Botswana

Qualification: PNC Tech Certificate

Year of Attainment: 2003

PROFESSIONAL BIO

A focused, self-motivated, and hardworking professional with experience in marketing and business operations oversight who possesses analytic skills and pays attention to detail to deliver high quality service, seeking a position to make a substantial contribution as well as develop a long-term career within an organization by imparting skills, education, and experience as required and regulated by standards of the workplace.

SUMMARY OF SOFT & TECHNICAL SKILLS

Effective Communication, Social, Networking and Interpersonal Skills

● Effective oral and written communication skills

● A competent and highly motivated person who can easily adapt to a new environment and eager to learn

● Ability to take initiatives and solve problems

● Passionate about fostering and developing relationships with colleagues, customers/clients. Driving capability, Computer and Technology Based

● Skilled in the use of Microsoft Office package open to learning other business operational systems

Quality Service Delivery

● Always makes sure to deliver and give the best level of service

● Team player: approachable, receptive to ideas/feedback from others

● Ability to meet deadlines and work under pressure

● Relationship management

● Sales oriented

● Excellent leadership and people management skills

● Ability to maintain a detailed focus on operational metrics.

● Solid proven track record in delivering results

● Business operations

● Ability to define and deliver continuous improvement initiatives

● Proactive approach and customer focused / orientated

● Dedicated to effective prioritization and management of time by allocation of tasks

● Strong ethical standards and high levels of integrity. Building and Maintaining Relationships

● Maintains good professional relations within the office environment

● The ability to think objectively and demonstrate sound judgement. PROFESSIONAL BACKGROUND

1.Organization: CAPRI Exclusive Homeware

Position: Botswana Regional Sales and Country Manager Duration: July 2023 - August 2024

Job responsibilities included:

● Botswana sales operations

● Marketing and Communications

● Strategy and Public relations

● Developing and implementing effective sales strategies

● Establish and maintain productive and professional relationships with key customer accounts

● Lead nationwide sales team members

● Prepare sales forecasts

● Liaise with marketing and production departments to ensure brand consistency

● Negotiate and close agreements with large customers

● Perform research and identify new potential customers 2.Organization: Shoprite Botswana

Position: Branch and Operations Manager

Duration: April 2020 - June 2021

Job responsibilities included:

● Executing various store processes and merchandising in all store departments focusing mostly on the following:

● Stock receiving

● Cash office process and procedure

● SAP based store ordering

● SAP based report processing

● SAP based staff scheduling

● Storefront stock administration - scanning, pricing, stock counting

● Customer query assistance and resolution

● Store delicatessen and service

● Butchery stock preparation and holding Non-foods. 3.Organization: Computicket c/o Shoprite Botswana

Position: National Sales Manager

Duration: June 2015 - March 2020

Job responsibilities included:

● Signing up new clients and liaising with stakeholders' management of sales and progress

● Planning and management of box offices and festivals

● Traveling to clients and venues

● Conferring with clients regarding specific arrangements

● Liaising with engineers regarding box office system requirements

● Manage supervisors, tellers, and cashiers

● Management of 34 outlets and 74 employees

● Post-event wrap-up with clients

● Development of new procedures, systems, and controls regarding sales

● Outlet visits and audits

● Terminal maintenance in nationwide stores

● Responsible for ticket stock, development of new procedures, systems, and controls regarding sales

● Handled customer complaints with empathy and composure

● Answered calls, responded to emails, and spoke with clients face-to-face

● Compiled and analysed daily, weekly, and monthly performance reports

● Organized and hosted VIP events and was responsible for handling exclusive clients

● Handled stock intake

● Gave one to one mentoring to shop attendants.

4.Organization: Oracia Botswana

Position: Sales and Marketing Manager

Duration: January 2012 – May 2015

Job responsibilities included:

● Undertake to ensure that activations and requests are dealt with timeously and appropriately, with necessary escalations

● Ensure proper processing of logistics from inception to completion

● Allocation and distribution of advertisement material

● Efficient administration of clients' records and reports

● Ensure daily, weekly, and monthly reports are submitted timeously

● Staff turnover analysis, proper allocation of staff workflow and job requirements

● Driver management & route succession planning.

● Training & development of the team

● Improving staff motivation levels

● Ensuring that performance assessments of all subordinate employees are conducted, and corrective action implemented where necessary.

● Ensuring that all disciplinary actions are conducted in compliance with Company policies and procedures.

● Identifying new business opportunities in the business units’ sphere of operations, as well as in terms of growth of business with existing customers.

● Demonstrate a thorough understanding of the competitor environment faced by the business unit.

REFERENCES

Fellah Modipane

Shoprite Botswana

Email: **********@********.**.**

Contact: +267-********

Godfrey Chaka

Fours Cash & Carry

Email: *******@*****.***

Contact: +267-********

Nielbert Schmidlin

Shoprite Botswana

Email: **********@********.**.**

Contact: +267-********

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