Versatile Virtual Assistant Candidate with Customer Support Experience

TREXIE SOBREVIGA

093******** ️ *****************@*****.*** Himaya, Cagayan De Oro City

PROFESSIONAL EXPERIENCE

Friendly BPO (Remote) Part time

Staff Support October 2024 – October 2025

• Manages refunds for customers, organizes digital files and documents.

• Supports minimal data entry, reporting, and other office-related tasks using online tools systems. Select Voice Com – Cebu City, PH

Lead Generation Specialist March 2024 – February 2025

• Managed outbound communications and scheduled meetings with potential clients.

• Prepared and organized lead documentation and follow-up reports. XtendOps – Cebu City, PH

Frontline Support Representative August 2022 – March 2024

• Responded to client inquiries via phone, email, and chat, ensuring timely resolutions.

• Maintained records and assisted with workflow tracking.

• Achieved top performance for customer satisfaction and response quality. AZPIRED – Cebu City, PH

Transportation Dispatch Specialist August 2021 – August 2022

• Managed dispatch schedules, call logs, and trip records with 100% accuracy.

• Supported operational coordination between clients and drivers. EDUCATION

Asian College of Technology – Cebu City, PH

Bachelor of Science in Tourism Management August 2021 – May 2025

• Proposed a Tourism Development Plan in Minglanilla, Cebu City.

• Organized “Tourism Day,” focusing on event and administrative planning. Opol National Secondary Technical School – Opol, Misamis Oriental TVL Major in Cosmetology (Junior High & SHS) 2014 – 2020

• Earned Academic Excellence Awards with averages of 93% and 91%. CORE COMPETENCIES

• Documentation & Customer Service

• Communication & Professional Correspondence

• Microsoft Office Google Workspace Slack Canva

• Time Management & Multitasking

Local Chelsea Shipping Company – Staff Intern

Internship Jan 2025 – April 2025

Assisted passengers for purchasing tickets

Helped coordinate with staff personnel, and local passengers regarding shipment schedules.

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