Technology Leader - PM - Business Analyst - Technical Writer

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Howard Paulbicke

Technical Writer Project Manager Business Analyst

Skills

● Microsoft Office (Office 365) Expert, including

Project, Visio, and Access

● Google Workspace

● Adobe Creative Suite

● UI Design and Technical Illustration

● Technology and Portfolio Road mapping

● Content/Document Management Systems

● XML, HTML, Markdown, and DITA

● ITIL Documentation

● SDLC and Agile/Scrum

● Madcap Flare, GitHub, SharePoint, WordPress, and Helpjuice

● Jira and DevOps

● Database Design

● Gap Analysis

● Accounting and ERP Systems Deployments and

Integrations

● Sales and Account Management

● Salesforce and Tableau

Experience

Independent Contractor

Technical Writer (01/2023 - Present)

I have been working as a remote contract/freelance Project Manager, Business Analyst, and Technical Writer as I seek full-time employment. I impart wisdom and advice to improve customer solutions and practices.

Advantage Communications

Technical Writer (12/2021 - 01/2023)

I created and edited technical articles for the operational platform used by Advantage to manage their solution. I published articles on the internal Knowledge Management library for people to research and learn about the platform. I coordinated with Subject Matter Experts

(SMEs) in the IT, Finance, Product and Software Development, Client Experience, and Project Management teams. I was laid off in January of 2023. Independent Contractor

Technical Writer (05/2021 – 12/2021)

I continued working as a remote contract/freelance Project Manager, Business Analyst, and Technical Writer to fill the gaps between employment. In this time, I identified inefficiencies and advanced the procedure to improve timeliness to reduce time to incorporate updates to documentation from solution update cycles.

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QSROnline

Technical Writer/Business Analyst (06/2020 - 05/2021) I authored the technical articles for our products. This included customer-facing help documentation and material for internal teams defining IT policies and procedures, systems deployments, and integrations. I worked with SMEs in IT, Product, Customer Service, Sales, and Development. I was laid off in May of 2021.

HubOEM

Chief Operating Officer (11/2018 - 06/2020)

I joined the partnership and authored the help articles for our solution. Additionally, I drafted proposals and created workflows and diagrams to represent the recommended equipment layout for customer manufacturing and package equipment. This was a startup and did not generate revenue. I parted ways with the team to focus on making a living. Independent Consultant

Project Manager/Business Analyst/Technical Writer (03/2013 - 11/2018) I was a Beach Resort Owner/Operator while working as a freelance independent consultant providing Project Management, Business Analyst, and Technical Writing services to former colleagues and customers. I recommended, then led the transition of a customer's documentation approach away from large, monolithic documents to a more efficient and consumable articles-based content management system. Buildingi (Building Information Systems, LLC)

Managing Partner (11/1999 - 02/2013)

Throughout my tenure at Buildingi, I was a Technology Consultant, Product Manager, Solutions Manager, Business Process Manager, Analyst, Technical Writer, and Development Manager. All of my roles involved a significant focus on analysis and technical writing. This included market research, business requirements, technical specifications, data diagrams, UI mockups, drafting proposals, authoring help articles, improving workflows, and documenting the corresponding procedures. Our company was facing a downsizing and I opted for a buyout of my partnership shares.

Education, Service, Courses, and Certifications

University of Wisconsin, Milwaukee (UWM): BFA 1994

US Navy: 1988 - 1993

Project Management Institute (PMI PMP) Certification

International Institute of Business Analysis (IIBA CBAP) Certification

Society for Technical Communications Puget Sound Chapter Member

Microsoft Product Management Certification

Product Management Consortium Northwest Member

Dale Carnegie Leadership Training for Managers

Loyola University Financial Management for Non-Financial Professionals

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