Front Desk & Administrative Support Professional

EUNICE KAZAKO

Area **, Lilongwe, Malawi

Phone: 098*-***-*** / 088*-***-***

Email: ************@*****.***

FRONT DESK OFFICER ADMINISTRATIVE SUPPORT PROFESSIONAL Professional, welcoming, and highly organized Front Desk Officer with over five years of experience providing administrative, customer service, and office support in structured and fast-paced environments. Skilled in managing front office operations, handling visitors and inquiries, coordinating schedules, and maintaining accurate records with discretion and professionalism. Strong communication skills with a background in hospitality and customer-facing roles.

KEY SKILLS & COMPETENCIES

Front Desk & Reception Operations; Customer Service & Visitor Management; Telephone

& Email Handling; Office Administration & Record Keeping; Scheduling, Calendar & Meeting Coordination; Correspondence & Document Preparation; Data Entry & Filing Systems; Basic Financial & Payment Tracking; Microsoft Office (Word, Excel, PowerPoint, Outlook); Professional Communication & Confidentiality; Time Management

& Multitasking.

PROFESSIONAL EXPERIENCE

Assistant & Secretary

Reunion Central Chapter – Blantyre, Malawi (July 2023 – Present)

• Serve as the first point of contact for members, visitors, and external stakeholders.

• Manage front office duties including calls, emails, correspondence, and inquiries.

• Schedule meetings, prepare agendas, take minutes, and track action items.

• Maintain organized filing systems and accurate administrative records.

• Support daily office operations to ensure smooth and professional service delivery.

• Assist with coordination of events and organizational activities. Executive Assistant / Front Office Support

Winter Ankara Fashion Expo – Blantyre, Malawi (July 2023 – December 2023)

• Provided front desk and administrative support during event operations.

• Welcomed guests, vendors, and participants and directed inquiries appropriately.

• Coordinated schedules, meetings, and event logistics.

• Maintained records, reports, and official documentation.

• Assisted with basic budget tracking, payments, and financial records.

• Liaised with vendors and partners to ensure efficient operations. Executive Assistant & Treasurer

Omega Phi Beta Sorority, Inc. – West Haven, USA (May 2018 – August 2021)

• Managed front-facing communication, calendars, and correspondence.

• Maintained confidential records and administrative documentation.

• Prepared budgets, tracked expenditures, and compiled financial reports.

• Supported planning and coordination of organizational meetings and events. Administrative & Operations Roles (Student Organizations) USA (2017 – 2019)

• President of Operations & Secretary – Students Making an Impact on Their Living Environment.

• Vice President of Operations & Treasurer – International Students Association.

• Supported office administration, scheduling, record keeping, and communication.

• Assisted with coordination of meetings, events, and student activities.

• Maintained documentation, compliance records, and financial tracking. EDUCATION

Bachelor of Science in Hospitality & Tourism Management University of New Haven – Connecticut, USA (2021)

ADDITIONAL INFORMATION

Languages: English (Fluent), Chichewa (Fluent)

Availability: Immediate

References: Available upon request

Contact this candidate