Customer Service & Tech-Savvy Remote Professional

Marlon Dela Cruz

[281-***-****] [**************@*****.***] [Houston, TX]

Professional Summary

Detail-oriented and analytical professional with 2+ years of customer service and technology-based experience. Skilled at following guidelines, managing digital systems, and producing accurate results under deadlines. Comfortable working independently in a remote environment with strong communication and problem-solving abilities. Skills

• Online research and information evaluation

• Strong written and verbal communication

• Attention to detail and accuracy

• Time management and ability to meet deadlines

• Familiarity with internet browsers, search engines, and online platforms

• Ability to follow structured guidelines

• Remote work tools (Zoom, Google Workspace, Microsoft Office) Experience

Front End Associate / ClickList (Pickup) Clerk – Kroger, [Houston, TX] [2020 – 2022]

• Assisted customers with checkout and online orders, ensuring accuracy and efficiency.

• Managed digital order systems, demonstrating attention to detail and familiarity with technology.

• Delivered excellent customer service by resolving issues and answering inquiries.

• Balanced multiple priorities in a fast-paced retail environment while consistently meeting deadlines.

Education

[San Jacinto Community College], [Houston, TX]

Currently pursuing Associate Degree in Nursing (ADN) Expected [2028] General Educational Development (GED) [2021] [Houston, TX] References available upon request

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