Technical Support Engineer with PLC/SCADA Expertise

SHUBHAM GIRI

Nehru Nagar, Bikaner +91-805******* ***********@*****.***

Career Objective

To secure a non-sales role in customer support or technical support, where I can apply my technical skills and communication abilities to resolve client issues and contribute to the success of the organization. Professional Experience

Freelance Technical Support Specialist 3 years

• Provided remote technical support for automation systems and software.

• Assisted clients with troubleshooting and delivered customized solutions.

• Handled end-to-end query resolution to ensure high client satisfaction. Field Executive – Paytm 6 months

• Responded to customer inquiries and resolved service issues directly at business locations.

• Maintained continuous follow-ups to ensure seamless service delivery.

• Built and maintained strong customer relationships while meeting quality targets. Technical Site Engineer – Primo Automations 7 months

• Communicated directly with clients to capture customer requirements for electrical drawings.

• Maintained detailed project documentation and reports for clear stakeholder communication. Technical & Support Skills

• Core Strengths: Patience, fast adaptability, and eagerness to learn.

• Technical Troubleshooting: PLCs (Siemens, Allen-Bradley, Mitsubishi), SCADA (WinCC, FactoryTalk View), VFDs, and Relay Logic.

• Languages: English, Hindi.

Education

• B.Tech in Electronics Instrumentation and Control – Govt. Engineering College, Bikaner (61%, 2018)

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