Experienced Customer Service & Call Center Professional
Resume:
Michael Brady
Chico, CA *****
***********@*****.***
Experience:
WinCo Foods Chico, CA
Customer Service Representative 08/21/2024 to Present
On a rotating shift I greet and ring-up items being purchased by customers of the store. Being pleasant and professional with each customer is a large part of the job. Accuracy is certainly a very large part of what I do with each customer, every shift.
U.S.P.S. Chico, CA
Holiday clerk assistant 11/15/2016 to 01/06/2017
In the early morning I would sort packages for their proper route and then fill P.O. boxes. Once the office opened I would receive customer's slips to retrieve their packages.
United Health Care Chico, CA
Sr. Benefit Advocate 09/01/2011 to 06/01/2015
I managed a high-volume amount of calls with a high level of professionalism, but I was escalated to take Highly Designated calls in a very short amount of time.
This meant that I was given special training to be able to accept calls from special members that need special attention and knowledge.
Lifetouch Lab National School Studios Inc. Chico, CA
Digital Editor 03/01/2011 to 09/01/2011
Using computers and their software I edited photographs of both individuals and group pictures for submission to be prepared for yearbooks and personal enjoyment.
Chevy’s Chico,CA
Bartender 03/2010 to 08/2010 As bartender I oversaw the clients I was serving while managing them and upselling them from ‘well’ drinks to ‘top shelf’, while engaging them in enjoyable conversation.
East Ave. Shell Chico, CA
Manager 05/01/2000 to 04/01/2006
As manager I hired and trained all employees while on a daily basis ringing up each customer and making cash drawers for my employees. I also dealt with all sales representatives and deliveries and was always on-call to rectify any and all situation that might arise.
Education:
Sierra College Rocklin, CA
A.A./A.S. 1988
References: Available upon request
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