Operations and Customer Service Leader with Data Entry Expertise

RENEE MOON

San Bruno, CA ***** 415-***-**** ***.******@*****.*** WWW: Bold Profile

Summary

Dynamic leader with extensive experience in workflow management and customer service excellence at Securitas Security and RGIS Inventory Services. Proven ability to enhance operational efficiency and boost customer satisfaction through innovative problem-solving and effective communication. Proficient in Microsoft Suite and CCure Security system, with a strong history of coaching teams to consistently exceed performance goals. Career aspirations include furthering leadership roles to drive organizational success.

Skills

Schedule development

Verbal and written communication/Scheduling

Inventory control

Customer service/Client Support

Coaching and mentoring

Workflow management/Time Control

Microsoft, PowerPoint, Excel

Security Monitoring Programs

Experience

Supervisor 02/2022 to Current

Securitas Security Redwood City, CA

Issue corrective actions, monitor patrol officers, and ensure performance.

Patrol, observe, report, write incident reports, patrol the campus, and secure buildings.

Monitor C.C.T.V., CCure system, and perform alarm tests.

Assist with escorts, assist with unlocks, assist where needed.

Cover open shifts and reach out to other staff to cover open shifts.

Customer Service Representative/Supervisor 02/2020 to 02/2022

Cash One Check cashing San Bruno, CA

Answer heavy phones, open the store, count the vault (money), and prep for the next employee.

Review checks before cashing, verify checks with the bank or person before cashing, and catch fraud.

Applying to customers for payday loans, calling customers with reminders, calling for promos (marketing).

Balancing paperwork to match closing paperwork, closing the store, and counting the vault at the end of the night.

Supervisor of Operations 05/2018 to 02/2020

RGIS Inventory Services Daly City, CA

Supervising a crew of four or more people, covering positions needed for an inventory.

Programming data into inventory machines, communicating with clients, and doing re-counts.

Closing inventory, giving the client inventory findings, and communicating inventory to Headquarters.

Education and Training

Associate of Applied Science: Hospitality Expected in 06/2027

Skyline College San Bruno, CA

Objective/About Me

"My objective is to secure a supervisor position in a dynamic organization where I can contribute my skills and knowledge to achieve organizational goals while enhancing my personal and professional growth".

About Me:

I am enthusiastic about my work, and I know how to get the job done. I would describe myself as an open and honest person who does not believe in misleading other people and tries to be fair in everything I do.

References

References available upon request.

Contact this candidate