Administrative & Customer Support Specialist with Medical Coding

DEJA GREEN

Spring, TX, ***** 281-***-**** ************@*****.***

SUMMARY

Detail-oriented administrative and customer support professional with 4+ years of experience supporting front desk operations, clerical tasks, data entry, and documentation in healthcare and corporate settings. Skilled in managing high-volume communications, maintaining accurate records, and coordinating office workflows. Known for strong attention to detail and adaptability, with a foundation in record management and terminology interpretation, seeking to transition into medical coding. PROFESSIONAL SKILLS

• Administrative & Clerical Skills: Front Desk & Office Coordination, Data Entry & Record Management, Performing clerical tasks, Clerical & Administrative Support, Scheduling & Calendar Management, Documentation & Reporting Support, Billing & Account Support, Prioritization

• Communication & Customer Service: Phone, Email & Chat Communication, Customer Service & De-escalation, CRM & Ticketing Systems (Zendesk)

• Technical & Software Skills: Operating Systems: Windows, iOS, Microsoft Office & Google Workspace, MS Office, Software Installation & Troubleshooting, SaaS & Cloud-Based Tools, Basic HTML, CSS, JavaScript

• Medical Coding & Compliance: ICD-9 Knowledge, CPT Knowledge, Medical Terminology Interpretation WORK EXPERIENCE

City Ambulance Oct 2024 - Present

Receptionist Spring, TX

• Served as the first point of contact for visitors, callers, and internal staff, maintaining a professional and welcoming front desk environment

• Scheduled appointments, managed calendars, and routed calls to ensure smooth daily operations

• Maintained accurate patient records and supported administrative workflows by interpreting medical terminology

• Assist with general clerical tasks to support office efficiency TELUS Feb 2024 - Oct 2024

Call Center Representative

• Provided high-volume phone, email, and chat support to customers in a fast-paced environment

• Documented customer interactions, resolutions, and follow-ups accurately in internal systems

• Troubleshot account and technical issues while meeting productivity and quality standards

• Escalated complex issues using established workflows and collaborated with internal teams Cherry Hill Programs Dec 2023 - Jan 2024

Sales Associate

• Assisted customers with product selection and provided clear, professional guidance

• Addressed on-site technical concerns to improve customer experience

• Supported point-of-sale operations and ensured accurate transactions TransCore Jan 2023 - Dec 2023

Data Entry Clerk

• Processed, reviewed, and verified sensitive patient data using ICD-9 coding conventions to ensure accuracy and compliance

• Maintained organized digital records to support operational and reporting needs, applying CPT coding conventions

• Assisted with documentation critical to customer-facing and internal operations Ontellus Jul 2022 - Dec 2024

Customer Service Representative

• Supported customers with digital submissions, records, and account inquiries

• Maintained data integrity by identifying and resolving discrepancies

• Provided empathetic, professional support to users navigating technical or record-related issues EDUCATION

Post University

Bachelor of Science, Computer Information Systems

CERTIFICATIONS

• Data Science – Corporate Finance Institute

• IT Support – Merit America

• Google IT Support Professional – Coursera (2024)

• Technical Support – Coursera (2024)

• System Administration & IT Infrastructure Services – Coursera (2024)

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